Intervening Guests?

[windmillguy]

After reading so many posts about a**hole guests yelling at innocent, helpless CM's, I was just wondering: has anyone seen another guest just get sick of the a**hole guest's whining and complaining and just give 'em hell? I've been thinking 'bout doing it since, while they think they wield some sort of power over CM's, they have no influence on other guests :twisted:

Them: "I'm gonna get you fired!"

Me "Sorry, but I don't work here, so you have to goddamn listen to what I say, moron!"

Them: :evil:

Me: :P

[SRT_GB]

I've heard that that kind of thing has happened, but I don't think I've ever seen it myself.

[SpaceRanger]

I've seen it happen a good bit... it just brightens up my day every time too

[coldfire409]

I've seen it happen a few times, and sometimes when I'm in the park as a guest I've done some really crazy things to some evil guests that just give the CM's hell. Since they don't know I'm a CM myself and I'm not in the park I work at it works out quite well. Although I must say that my reletives can be the worse than some of the passholes that we deal with from day to day.

[SpaceRanger]

I second that relatives comment... if I see mine coming, I usually dart offstage as fast as I can and get people to tell them that I'm either on break, running an errand for the managers, was sent to another location, etc... I used to just never sign family members in the same day that I have to work, and then it usually worked out fine- until half of them decided they wanted passes so they could come visit me at work any time.

[windmillguy]

I think most guests at one time or another have wanted to take the situation into their own hands, but are afraid the guest will have even less restraint against someone who is not in uniform. Not bloody likely. Another guest has several advantages over a cast member in terms of dealing with passholes:

1. Guests don't have to keep up the charade of Disney.

2.Guests can fight back, embarass the guest, and even outright attack without fear of getting fired.

3. Guests aren't stuck in one place. While cast members have to worry about the guest coming back on their shift, guests can simply leave.

[Buggy]

I usually don't intervene (hey, I don't want to be yelled at as much as the next guy; plus people who are angry can turn to violence when someone else intervenes).

But I do apologise to the CM, and try to let him/her know that not all guests are obnoxious, rude assholes.

[windmillguy]

Makes Sense. :)

[Max Fischer]

I have told other dumb guests to chill out several times. I was in the gift shop accross from Indy and some lady was having a meltdown at the CM behind the register. She was freaking out about the price of a t-shirt. I told her that the CM doesn't make the prices, and she could either buy it, or move on. The lady started to yell at me and turn around to face me, but when she did, she saw that I was 6'3 and not an employee, so all bets were off. She huffed and puffed and waddled off. The CM waited until she left and smiled.

My whole thing is, people all need respect, and it isn't the CMs fault that a shirt is expensive. Most things are pricey at DLR, but that is life, and we go anyway.

All I ask is that you guys keep a little hope up. There are lots of us out there that think you guys kick ass, and DLR wouldn't be the same without you. Maybe we should create a secret handshake or pin that identifies us as your posse so you know you have some help. After all, how can an angry guest punish me? Make me ride IASW??

[Freak]

If anal guest is harassing a CM or just being super ultra retarded, I'll spin around and tell them to shut the hell up very nicely. Usually does the trick. Either they'll shut up or start verbally attacking me. If they start attacking me, I just laugh at them. So sad they're spending so much energy on something like me. Ha ha ha!

[FantasmicBumbleBee]

I love having to intervene with guests. Usually, I just make sure that they feel embarrased if they want to harrass me. I will make the gigantic crowd who have been waiting at least an hour and a half for Fantasmic! laugh when guests who arrive there two minutes before the show is about to start, who jump on a wall or try to squeeze through and stand in front of guests who have waited a while. This way, they are too embarrased to even try to argue with you. Works every time.

[tskbf2005]

I've seen it happen a few times, and sometimes when I'm in the park as a guest I've done some really crazy things to some evil guests that just give the CM's hell. Since they don't know I'm a CM myself and I'm not in the park I work at it works out quite well. Although I must say that my reletives can be the worse than some of the passholes that we deal with from day to day.
i do it at my park my asking the guest to calm bown and step aside for we can pass if that don't work i get out of line and get a supervisor

[Natural Selection Fan]

I've been spit on, called every name in the foul language book that exisits, not
that much phases me anymore. I seriously want to get some of those fake
Academy Awards trophys and hand them out to the ones that flail their arms
and scream foul language when they don't get the answer they want to hear.

But one day a stoller mom at main gate decided duke it out with another right
before entering the turnstile.

It was comical and yet disturbing at the same time. All that was missing was
a mud pit and camera and we'd have a pay-per-view event gone horribly
wrong.

Finally I got tired of it and said "Is this the BEST example to set for your kids?" They both went in different directions.

[RCTfan]

I've never personally intervened on guests yelling at CMs, but I've never seen it.

My friend and I would visit the parks as CMs and make sure we entertain the CMs if they are around. We know it sucks having to answer stupid questions. So, we'd high five some CMs as we passed or said hello. I know its always good when a guest says hi before I would.

Since I'll be going back down, I'll probably seperate guests from CMs if I see it. I loved it when someone would be an ass to me, then the next person would be like "you rock" or "they suck" or whatever. Those made me happy too.

[Mommytomjm]

I occasionally intervene as a guest...more often, I wait off to the side quietly and go give the CM that was being hasseled a hug and tell them that *we* appreciate all they do for us.

[CBeilby]

I've had a few that, while they didn't intervene (and really couldn't,) did give me a few words of encouragement afterward. Just the other night, in fact, we had one woman at Hungry Bear who was just about as nasty as I've ever seen in ten years of working in theme parks. Ok, lady, while being stuck on Pirates for 45 minutes during a 101 does give you the right to be pissed off, it DOESN'T give you the right to take it out on me and on your own damn family. Anyway, the next guest in line literally said that even if she was angry, it didn't give her the right to be such a b***h.

And was it just me, or were the guests this last weekend particularly bad/nasty/stupid?

[Stduck]

And was it just me, or were the guests this last weekend particularly bad/nasty/stupid?

Not just you.
Saturday was particularily nightmarish, had a jerk at the valve during the snow. (Fireworks had been canceled due to winds). Calling it a conspirocy. He was out of line, used some foul language. After we opened up the valve for guest flow a guest told me she couldn't believe it. I sadly shrugged and said "We almost expect to encounter that nightly. But I shrug and water off a duck's back"

[CerasiJ]

Polar, Cujo, here's a site plug idea! Start selling "Guest Tazers" with the STG logo on it, I'm sure it would be a huge hit! :D:

[SRT_GB]

And was it just me, or were the guests this last weekend particularly bad/nasty/stupid?
I hate to say it, but my guests were pretty nice to me over the weekend. I had more nasty guests today than on Saturday or Sunday. Except for that one crazy lady on Sunday who was looking for the crystal shop and was complaining that she was sent every which way by this or that person. I just kept calm, gave her directions to the crystal shop, told her what time they closed, wished her a good day, and she left. My lead who was standing right next to me told me I did a good job, and I told her that guests in the park are 10 times worse on a regular basis.

I swear, none of my co-workers believes me when I tell them that the guests in the hotel stores are a lot less uptight than the guests in the park stores or WOD. None of them can fathom that it can get worse.

[murf]

Theres nothing bigger in the CM's arsonel than a tram full of guests that want to go into/go home when you have one person holding up the works! I've had people yell and threaten guests when they dont follow the rules!
Of course I might egg them on a bit I.E. We'll departe once all of the children are out of the strollers/everyone sits down etc...

[Polar33]

Theres nothing bigger in the CM's arsonel than a tram full of guests that want to go into/go home when you have one person holding up the works! I've had people yell and threaten guests when they dont follow the rules!
Of course I might egg them on a bit I.E. We'll departe once all of the children are out of the strollers/everyone sits down etc...
That amuses me every time...

Parking CM: "This tram is ready to depart, please find the first available seat."
Guest: [standing up being completely oblivious to what is going on]
Parking CM: "Please find the first available seat, this tram is ready to depart."
Guest: [still oblivious]
Parking CM: "If you are not seated, please take a seat, that includes people in the third car, second row, wearing a red jacket"
Other Guests: [to Mr. Oblivious] "SIT DOWN!'
Guest: [sits down]

Heh...I laugh every time. :D:

[Fantasmic_Freak]

Ok guys and gals, i got your back also, may mean guests stand in line for Small World and have to go again and again without stopping. :eek:

[notapukeshield]

I was at the Sun Wheel at Purple Load. My fellow CMs and I had just remarked that we hadn't stopped for any wimp-out guests on this particular cycle. The wheel stopped and I began to unload guests. At about #12, I had an exiting guest refuse to get out of his gondola, swearing that he had only seen me once before. I continued to assure the guest that he had gone around twice, that the ride system had worked just as it always does, yet he kept swearing that he had experienced only one rotation. Even after I had tried to talk to him out of the gondola AND have my lead lure him out with re-ads, he refused to move out of his seat.

After about three minutes of this, guests in line started yelling. I even had one guest yell, "Get out of the gondola, you wanker!" in an Aussie accent. Once he exited (5 minutes later), EVERY guest cheered. He stated to them that it was a waste of their time, to which he encountered boos, expletives, and general negative feelings.

I <3 guests. The ones who hate idiots, anyway.

[gr8onesgir1]

I've had it happen once to me at the Orange Stinger over at DCA. I measured a child who didn't appear to be 48 inches and sure enough the child was too small. So the dad starts to yell at me that their kid has been on once already. So I had to explain unfortunately I can't let the chid on this time. Next thing you know the guest on the other side of the gates start yelling at the dad telling them its for the safety of their child. Whatever this father didn't care. So they start cursing at each other. I didn't know what to do because I was fairly new at that time. They almost threw blows at each other. So the guest was like that father is stupid and someone had to put him in his place. I was like ok, thank you.