GSF Patrol

[Doctor McKey]

In my 3 months of living in the land of tomarrow, I have been reminded that amongst all those so-so CM's out in the parks and resorts, that their is a few that shine very brightly but are never recognised. I came to this conclussion after being at the styles that turn for the Stitches Great Mistake attraction and being my normal exuberant self on the mic. Normaly you can not here a CM on that mic out side the que unless you have the hearing of a dog or cat... but when i am on it, i have a good carry sound wise. to make the long run-on sentance shorter, I was approched by two guys in semi nice attire after letting a group in to the SGE.... One of the guy's introduced himself as Matt, Basics Coach for the Magic Kingdom ( and if you have heared of this guy, you will know that he is just under Operation Manager for the park... Call him Number 3 if you will ) and stated that he and the other manager where in the area observing the basics by the cast in the area and could hear me from the Space Ranger Spin Fast Pass Distro ( about 30 yards away ) word for word and had to come over and say hello. he also stated that I was performing the basics to the leter as intended by getting the crowed hyped up and ready for their adventure.

This was a big boost for me mentaly... and got me thinking of something Big Wallaby and I had discussed in our days at Safari's...... The GSF Patrol!!

[Doctor McKey]

The plan was to get SGT casts to carry Great Service Fanatic cards with them when on and off the clock and when they saw someone doing the basics or going above and beyond for them to get recognised seeing that managers and the lot are never around when they CM's are at their best.

My GSF cards are preprinted for the reason area with room to add additional information... I have three tags i use... "Going above and beyond" for when i see some one going out of their way for a guest, "Protecting the magic" for when i get stoped back stage and ID'd by regular non security cast when i am out of costume, and "Preserving traditions" when I see CM's doing the things that I think Walt would have wanted them to be done.

Non-CM's can get in on this two.. in two ways...

1: When you see someone doing something good or by the rules I use, go to Guest Relations and put a Tell-A-Gram in for them. These are nice things for cast to get from guests, but have no direct impact other then an pat on the back.

2: Have a CM on this board in the park of the occurance and have us write a GSF for them for you. This is acceptable practice, and the SGF card will go on their record card. Items such as these can impact performance reviews, promotions, etc...

Now... CM's need to go to the hub and look up the accetable reasons guidlines for GSF cards so that they CM;s recieving them can get credit for them. Managers can use their discretion to accept them if guidlines are not met..


So what do you all think??¿¿

The_Doctor

[Mystic]

Whenever I'm in the parks I always try to keep an eye out for CMs that go above and beyond their expected duties. I've encountered a number of them in my travels. I was never sure how to go about thanking these wonderful CMs for their effort.

I try very hard not to be a SG and go out of my way to try to be nice to the CMs who have to put up with so much crap on a daily basis.

[Whazzup]

We always bring Cast Member Appreciation Cards with us and hand them to CMs who seem to really enjoy what they are doing and do it with a little extra effort, or do something above and beyond for us or other guests. It could be as simple as making a comment about our visit, or something as significant as making sure we get a FastPass if we're on an attraction that goes 101 while we're on it.

We really appreciate and enjoy the CMs and their interaction with us - it's what makes WDW such a special and magical vacation destination. Recognizing them in any possible way is absolutely great. This year we'll be making an extra effort to stop at GR and fill out a GSF card on them.

[ham and eggs]

Non-CM's can get in on this two.. in two ways...

1: When you see someone doing something good or by the rules I use, go to Guest Relations and put a Tell-A-Gram in for them. These are nice things for cast to get from guests, but have no direct impact other then an pat on the back.
2: Have a CM on this board in the park of the occurance and have us write a GSF for them for you. This is acceptable practice, and the SGF card will go on their record card. Items such as these can impact performance reviews, promotions, etc...
So what do you all think??¿¿
The_Doctor
:thumbsup:
Thank you, we will be happy to do this. We didn't know how to give credit to great CMs before but now we do. We will do this in Jan. when we are there.

[Doctor McKey]

This year we'll be making an extra effort to stop at GR and fill out a GSF card on them.

Unfortunately GSF's are cast to cast recognition. But if you tell a SGT CM about it, we can write it for you... you can still do a Tell-A-Grahm at Guest Relations tho

The Doctor

[hhsrat]

i try to always have a few GSF cards with me when I'm playing in the parks. Handed one out during MNSSHP tonight to a mansion butler ... very excellent performance theming

[Christine43]

What exactly is a tell-a-gram? I'm assuming it's a CM appreciation report of some kind? I've done this in the past with some CMs and I've written to the co. as well. I will absolutely do everything you suggest, I very much appreciate the great CMs I've encountered. I'd like to say that all the CMs I've dealt with were great but I can't which makes the experience with the exceptional CM that much more enjoyable.

[EmptyCinema]

On more than one occasion, I've gone to GR to compliment a cast member and GR CM actually filled out a GSF card based on the information I presented.

[Doctor McKey]

On more than one occasion, I've gone to GR to compliment a cast member and GR CM actually filled out a GSF card based on the information I presented.

The GSF is at the discretion of the GR CM.... not all GR's will do it...

The Doctor

[Mystic]

Doctor McKey, I'd like to give a shout out to a few absolutely wonderful CMs that we encountered on our recent trip.

First up was Jay, our server at Cinderella's Royal Table on Dec 3. He was fantastic. Our food was served quickly and it was nice and hot. He made sure all our needs were met. He even surprised us with birthday cupcakes for my mom and one of our travelling companions who were wearing birthday buttons.

Next is Carrie. She was our server at the Liberty Tree Tavern on Dec 4 for the Christmas Party. She too was fantastic. She made sure we were taken care of and even arranged a surprise for my mom who was wearing her birthday button. She brought her out a cupcake just as Goofy was coming to our table and she had a patriot's happy birthday sung for my mom. She did a fantastic job despite our travelling companions who were being rather difficult.

Third is Siham. She was our server at Marrakesh for our Processional dinner package on Dec 5. The dinner she recommended was absolutely delicious. She even helped my mom and I get through a rather unpleasant and completely embarrassing scene when our travelling companions, who never showed up to check in on time, stormed into the restaurant and started yelling at us, saying we'd purposely told them the wrong time for dinner even though they had it listed on a dining card. Siham was able to turn around what was turning into a horrible dinner into a fantastic meal. She wrote "Happy Birthday Leslie" in arabic on the paper table cloth and she arranged for the entertainment to sing Happy Birthday to my mom in both English and Arabic. Siham, you were the best!

Fourth would be the dine line CM I spoke to (sorry I didn't get your name due to a bad connection) after dinner at Marrakesh. She was absolutely fantastic at helping us get all brand new dining reservations for the remainder of our trip seeing as we did not want to eat with our travelling companions again after the scene they had just caused. Thanks to this wonderful CM we got to experience Artist Point for the first time.

Finally, a big THANK YOU to Rebecca, our server at Artist Point on Dec 6. She played a big role in turning around what was fast becoming a nightmare of a trip. She was spot on in her recommendations for what we should have and her great personality just made the whole experience wonderful and Artist Point as a restaurant we will definitely be returning to.


And now I'd like to apologize to all of the wonder DW CMs for bringing probably 2 of the biggest stupid guests to Disney World. They were going to yell at the WL front desk CMs because their room wasn't ready when they got there but I stepped in because I didn't want the CMs to get yelled at for something out of their control. I apologize to the Mousekeeper who had to look after their room. They should not have stiffed you on a tip the first morning simply because their room wasn't ready. And I apologize to any CMs that had to come into contact with them while they were there.

My mom and I had a wonderful time despite our stupid guest travelling companions and it was in large part to all the wonderful CMs we came into contact with and we had some great conversations with all of you. We'll be back in June but this time, without the Stupid Guests.

[Big Wallaby]

I have to say, Doctor, that moving into Monorails is probably one of the best moves you've ever made at Disney. It's nice to see you in a place where you're so very happy as you seem to be here. It's also good to have someone else here who is concerned about magic. Between us and a few others, I think we can really make a difference in Monorails. Talk to Andi and see if you can get on the Show committee.

So, are congratulations in order? I am willing to bet they are.

[turkeyham]

My vacations to WDW change each time I go with my friends and family. We stayed at the All Star Sports. Never again will we stay there. We found out the hard way when our personal items started to disappear after house keeping came. Clothes, souveniers and change was missing. I went to the lobby to complain to the manager and he did nothing. Next time I got to WDW, I will stay with family and friends.:mad:

[GRUMPY PIRATE]

My vacations to WDW change each time I go with my friends and family. We stayed at the All Star Sports. Never again will we stay there. We found out the hard way when our personal items started to disappear after house keeping came. Clothes, souveniers and change was missing. I went to the lobby to complain to the manager and he did nothing. Next time I got to WDW, I will stay with family and friends.:mad:

?? Wow, I think a call to security would have been in order! I am suprised that a manager did nothing.

[kurtisnelson]

I have to say, Doctor, that moving into Monorails is probably one of the best moves you've ever made at Disney. It's nice to see you in a place where you're so very happy as you seem to be here. It's also good to have someone else here who is concerned about magic. Between us and a few others, I think we can really make a difference in Monorails. Talk to Andi and see if you can get on the Show committee.

So, are congratulations in order? I am willing to bet they are.
You know why he is happy in his position right? He gets to mess with people and get payed for doing it. I had fun standing on the platform for an hour watching him tell sandal wearers their shoes were untied.

[turkeyham]

When I was in WDW in Sept. we caught up with shorty82 and Big Wallaby. They had another friend with them. My sister was having a blast and a supervisor walking in the area heard us chatting about how the rides were and how we were having so much fun. We got to walk through the emergency exit on ToT and we got comp for Fantasmic! It was a good day at the Studios. :)

[Zazu]

MWe stayed at the All Star Sports. ... We found out the hard way when our personal items started to disappear after house keeping came. Clothes, souveniers and change was missing. I went to the lobby to complain to the manager and he did nothing. Next time I got to WDW, I will stay with family and friends.:mad:Do please post here what the results of the police report are. I'd feel much better knowing this was followed up on.