"You'll Think You Own The Place" [Archive]

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Anonymous

11-29-2003, 09:13 PM

Ok so the Disneyland board is way more exciting than the WDW board...Something about the "Original" I guess :) So I decided to post this here instead of there...

WDW has a new campaign for Annual Passholders that says "You'll think you own the palce", All I have to say is this is the WORST slogan we could tell these people...they take that WAY to seriously. So here is the story.

Yesterday at the Frontierland Train Station, one of the conductors was collecting empty strollers from around the entrance and near Splash Mountain (for those that don't know WDW lets the guests leave the park rented strollers at any of the train stations and they are able to pick up a new one where ever they get off the train). Anyway so she is collecting empty strollers that have no name tags on them. She has stacked them about 4 high (and has 2 stacks) as it makes it easier to roll them up to the train station that way. A guest comes up to her screaming that she has stollen her stroller and her personal belongings. The conductor explains to her that she has not taken any of the stollers that had personal belongings in them, that these are all abandoned strollers with nothing in them and no name tags. She explains to the guest that the Splash Mountain greeter was organizing some strollers and perhaps hers has just been moved when the area was straightened up. To make a long story shorter, the guest proceeded to pull the stollers off the stack one by one and throw them onto the ground to make sure that hers was not there. In the process she purposefully flung one right at the conductor (who by the way is pregnant...NOT COOL). After she went through her rampage and still did not find her stroller she continued to yell and scream that the conductor stole her things and then told her she wanted security right away. She was then told that the only reason security would be coming out would be to escort her out of the park for attacking a CM. It was explained to her again that the CM did not take her things and that she just threw all the stollers all over Frontierland and AT a CM and that if she required any assistance from security it would be assisting her out of the park... SHE LEFT...

The question is... who in the world thinks that it is acceptable to act that way towards another person. I was appauled when I was told this story today (by the CM that it happened to). I can not believe that anyone would go to that extreme. I can understand getting upset that you can not find your things, but give me a break...Sometimes I wonder what these people do for a living. I would love to go into her place of employment and start throwing her things around screaming and yelling about something she had nothing to do with. Come on people it's Disney, your here to have fun...

SRT_GB

11-29-2003, 09:36 PM

oh man that's horrible....i know if that happened to me or any of my co-workers we would've called security right away. Of course what they would've done after we called is another story for another thread....

Polar33

11-30-2003, 02:57 AM

Ok so the Disneyland board is way more exciting than the WDW board...Something about the "Original" I guess :) So I decided to post this here instead of there...

Although that may be true...the best way to liven up the WDW section is for more WDW CMs to post there. :wink: Therefore, I've moved the thread.

Also, I think "As If You Didn't Already Think You Owned The Place" would be a much more appropreate slogen for them to have chosen.

tourbunny

11-30-2003, 10:38 AM

Also, I think "As If You Didn't Already Think You Owned The Place" would be a much more appropreate slogen for them to have chosen.

ahhh that's just fantastic and ever so true. disney would make a lot more money if they would offer sleepingdorms next to the park for all those fat ,bolding lowlives that come very single day. rent includes a premium ap. talk about theme perks!
sad sad story but hey would rent out in a second.

Edited by Polar33 to fix error in BBCode. 11.30.03 1341

Zazu

11-30-2003, 06:04 PM

Disney would make a lot more money if they would offer sleeping dorms next to the park for all those fat, balding lowlifes that come every single day.
Hey, be nice! Ray's not fat. :mrgreen:

Max Fischer

12-02-2003, 07:24 AM

Ok, I am clueless to the ins and outs of DLR, but I know that here in the real world, if someone threw an object at an employee, they would earn a pair of silver bracelets in the form of handcuffs. Why doesn't Disney sac up and get more aggressive with assault behavior?

It is totally unacceptable to throw an object, or even get verbally aggressive. The customer is most certainly NOT always right. I wish that woman got arrested and charged with attempted aggravated assault for her act. Eesh.

I WISH I would have been there as a guest, I would have thrown a stroller back at that freak in 'self defense'. What can they do to me, after all, if they don't do anything about freakish guest throwing things, what could they do to someone assisting a CM?

tourbunny

12-02-2003, 09:13 AM

well, back in the good old days, disney security was tough and feared and not to be messed with. now-a-days it is a good job for retired people to earn some extra income (sorry to all you buff 25 year old security!).
now there are stiff rules about what they can do to interfear and how much of a "hands on job" it can be. the answer: zero! noone is allowed to touch anyone anymore.
it is about political correctness and about disney's ever so strong fear of lawsuites or the bad press that comes with that.
take shoplifting for example. situation was as followed: 3 out-of-breath ap's come up to me in city hall having a teenager in tow. they told me to call the police because they cought him shoplifting. well while i was on the phone, security came over taking over the case. turnes out, security policy is that they can observe the person stealing but the person has to attempt leaving property with the item before they can get involved and then they can only talk to them and hope they don't run for it. so the ap's took it upon themselfs to play the law (i solute you!) and in the end anaheim pd was called. unfortunatly the ap's ended up injuring a pregnent woman and putting a child in the hospital because they ran both of them over in their hot persute.
but ya, security can't do much about anything anymore even if they wanted to.

Weeble

12-02-2003, 10:00 AM

I would love to go into her place of employment and start throwing her things around screaming and yelling about something she had nothing to do with.

yeah but then you would start a food fight by throwing big macs around and complaining about the ketchup.

coldfire409

12-02-2003, 05:33 PM

A few years back I had a similar incident with an annual passholder

One day when I was working at the Mountain I had a guest push me into the track because his party of 7 wouldn't fit into a train that was designed for 6. I placed them into the train and moved it far enough so their restraints were locked. I then hit the E-Stop and demanded that the Orange County Sheriff was called. I had the man arrested, and thrown into jail. I ended up getting a reprimand for E-Stopping the ride, but it was worth it in the end

Weeble

12-03-2003, 09:49 AM

He purposely pushed you into the tracks?

Freak

12-08-2003, 10:14 PM

Wow, this whole thread just makes me want to beat the crap out of something...mainly a jerkoff guest. Seriously, what makes them think that they can do this? As a matter of fact, I think they lose the their rights or something when they enter public property. (I'm not entirely sure, but I read a newspaper article on rowdy fans at baseball games and how they lose their rights once they step on the property, I'm not sure if this is the same for parks.) Seriously, if I saw a guest doing this to a CM, I would just follow them out to the parking lot and beat the holy shit out of them. I cannot stand people like this. I see them everyday, everywhere. Stores, themeparks, you name it, assholes are out there. But its when these assholes lash out at employees, it makes me sick and so angry I want to seriously beat the crap out of them. Theres some things called "respect" and "decency." People seriously need to start showing it... :evil: I'm sorry you guys have to put up with this! This makes me want to do something to stop it!

Polar33

12-09-2003, 12:59 AM

I see people trying to dart across the parade route all the time. It's stupid when it's just adults doing it, but when parents drag kids along with them I really want to go smack some sense into them. Not only is it dangerous, it's inconsiderate to the other few hundred guests in the area watching the parade, not to mention the ones who are waiting patiently to cross when it is time.

RR Engineer- The MK isn't already regularly running the Christmas parade? DL's has been running since the week before Thanksgiving.

Edited to add:
My apologies RR Engineer, in the process of replying to your last post it has been accidentally deleted instead. If you wouldn’t mind re-posting for those who have yet to read it that would be greatly appreciated. Again, I apologize for the mistake.

Anonymous

12-09-2003, 05:55 AM

RR Engineer- The MK isn't already regularly running the Christmas parade? DL's has been running since the week before Thanksgiving.

No, the Christmas Parade does not run for day guests until December 21. It is exclusive to Mickey's Very Merry Christmas Party until then :)

As for the original post :) Here it is (or close to it anyway) :)

They were filming the Christmas parade for ABC on Saturday (the 6th). As a "Thank you for putting up with us filming" they ran the Christmas Parade for the day guests at 5pm instead of the Share a Dream Come True Parade at 3pm. There were signs all over stating this so it was no surprise to the guests that were in the park that day. So now onto the "You'll Think You Own The Place" story...

One of our train Conductors was working Parade Audience Control that day. She was assigned the City Hall Crosswalk and was on the side across from city hall. This is a bad location because it is where all the guests that came up Main Street on the right side enievitable get stuck trying to exit the park. There are breaks between certain parade floats so that the CM's can cross people through to the exit. Well at this particular time there were only 3 floats left in the parade so there are no crossing opportunites left (until the parade ends). So this lady ducks under the rope and goes darting out in front of the parade float with her empty stroller. She was to quick to be stopped but an empty stroller tells you that Dad and the kid are near by...the CM saw dad and son (on dad's shoulders) and stopped them before they too could run in front of the float. She explained to him that for his safety and the safety of the performers he could not run out in front of the parade, she explained that there were only 3 floats left and then he was more than welcome to cross over. He proceded to tell her that she had better move or he would run her down. She stepped in front of him to block his path and explained again that the entertainers and the float drivers had limited visability and that for their safety he would need to wait for the parade to end before crossing the street (mean while there are about 20 other people that are waiting behind the rope patiently for their time to cross). He tells her that she can not stop him and that he dares her to get security... Stating that all security is going to do is escort him out of the park...which is what he wanted anyway to get out of the park. She again told him that he would need to wait and with that he plowed her over, just ran her down and ran across in front of the float (not a float coming around tha corner, not one close by but one that was RIGHT there. He proceeded to trip in the trolley tracks, idiot!!! Well the CM was shaken but ok as was the float driver...I don't understand what people are thinking honestly... he could have walked over to the same place on the other side and crossed behind the last float near Tony's... What I don't understand is A) What makes people think that this kind of behavior is acceptable and B) Why they think that safety rules don't apply to them... Come on do they really think that we wake up in the morning and say GEE I would love to go to work and get yelled at today, that would be fun...or Hu, I wonder how many people I can tick off for no reason... You know that he would be the first to sue us if he tripped in the trolley tracks, dropped his kid off his shoulders onto his head in the path of an oncoming parade float to be squished... :bang: Sometimes I wish that I could find out were people like that work and go to their job just to yell at them for something that is completely ridiculous.

trojantuba

12-09-2003, 05:32 PM

Anonymous

12-10-2003, 06:36 AM

Actually at Disneyland..it ends up with them getting a meal voucher and a couple of back door passes :evil:

I will never understand that.

Freak

12-10-2003, 08:39 AM

Wow, a company is pretty shallow when it doesn't stand behind its own employees...

Zazu

12-10-2003, 03:35 PM

Fear of this sort of CS response from management is why I would never call Security for a violent guest -- I'd call 911 and ask for the Orange County Sherrif directly. :twisted:

This way, the OCSD gets my complaint and the Company isn't involved. If a manager tries to get between me and the deputy, he's liable for interfering with an investigation.

Thank heavens I've not had to go this far yet. WDW seems to do a much better job of backing up CMs than the reports from DLR.

CujoSR

12-11-2003, 05:56 PM

Wow, a company is pretty shallow when it doesn't stand behind its own employees...I get you if a Cm went in and beat the living daylights out of someone (CM or Guest) they would be found out and fired immediatly.

Thatguy

12-12-2003, 01:49 AM

I bet you if a Cm went in and beat the living daylights out of someone (CM or Guest) they would be found out and fired immediatly.

In a heartbeat! I was talked to once while I was off the clock, out of costume, and smoking in a smoking area.

Greenbaron76

02-09-2004, 08:23 AM

Zazu said: "WDW seems to do a much better job of backing up CMs than the reports from DLR."

Unfortunately, from what I saw they could be just as bad if not worse.

A few years back I had a similar incident with an annual passholder

One day when I was working at the Mountain I had a guest push me into the track because his party of 7 wouldn't fit into a train that was designed for 6. I placed them into the train and moved it far enough so their restraints were locked. I then hit the E-Stop and demanded that the Orange County Sheriff was called. I had the man arrested, and thrown into jail. I ended up getting a reprimand for E-Stopping the ride, but it was worth it in the end

You got a reprimand for THAT?????Disney nowadays wonder why they have so many problems with retaining good cast members.....

my experience:

I was working in one of the ODF kiosks in AK, and there is a access door in the back, and you can see out of it, but there is also a blind spot right underneath the area where the sculptures end on it. There was some foreign couple (I presume from France or Germany), and unbeknownst to me, there was a little kid right behind the door. I wind up accidentally knocking the kid down, and although the kid was not hurt (a bit shook up though), the man comes right into my face and says "Don't you f****** watch where your going?" as I was coming out to see if the kid was o.k. At that point, I was not going to take abuse, so I went off and told the other cast member I was working with in there to send the guest service proprietors down to the cafeteria to get my side.

About 30 minutes later, I returned back to the cart to find out that the guests actually had the gall to file a complaint against me! Luckily, a few other guests as well as the cast member I was working with had relayed what happened to the GSP's and I wound up scott free, although the guests' conduct was not addressed either from what I understood.

In my two years at Disney, it never ceased to amaze me what guests got away with in the name of a buck.....

DISNEYVAL

02-25-2004, 11:50 AM

IndyBob

02-25-2004, 05:09 PM

I used to do the parade rount at Disney MGM durring Easter. It was durring the 100 years of Magic. Well a gentalman and his family was watching the parade. The floates get really close at some points to the guests and we really have to watch he people or they will dart out ojn you. Well one gentalmen decided he was going to take a picture fine, but jumped the ropes and went to the middle of the rout and took the pic fine I asked him nicely to go back to the side for your safty. Then once again he jumped the ropes this time I got in front off him and asked him to please stay to the side for his safty. This time though he punched me in my chest, and knocted me down. In no time security had him to the floor. I sware some people trying to help them for thier own protection. :roll:

Did you press charges or did the company try to convince you not too?

I had a friend who was working the dispatch console at Snow White in the Routes and a guest came up to the wheel chair entrance and asked where to go. She told them to wait there and she would get them on an ADA accessable RV. They came in and unloaded the person in the chair and kept trying to get in and she kept telling them to wait. The husband then threw the folded up wheel chair at her and it hit her in the ribs. She hit an EStop and called security and APD and wanted to press charges for assault. Managment had other ideas and "took care of the situation". Probably gave them a premium annual pass, comps for the hotel, NSA's and backdoors for their entire trip. It wouldn't supprise me :x

IndyBob

02-25-2004, 05:25 PM

I was working load 2 at space one day when we were REALLY busy. When it busy at space, it is very noisy inside and the rockets are dispatching very quickly and you really have to pay attention to everything thats going on. If you dont and you get a slow guest getting in or out and the rockets back up in the station, then the ride brakes down and nobody rides. The whole que inside the station was completely full. A man started yelling at me from the other side of the station, up top mind you, telling me to fill the rockets completely. Now, I wasn't the grouper to begin with and second, seats are left empty for many reasons. So he makes it to the other side of the station, my side, and is yelling down to me again because the rockets are going out light and because I yelled back at him "do you think you can do it better?". He makes it to the grouper and and is really pissed at me for that coment and just goes off on me telling me how to do my job and how to be respectfull, so I got very defensive because I prided myself for a good job I did, and I yelled "Look buddy do I go to your place of employment and tell you how to do your job, how would you like it if I was yelling at you that your doing it wrong"? He just about punched me and wanted to complain to a manager. The GL and Lead just happen to be standing on the dock talking and saw the end of this and came over to interveen(?). She (the GL) ended up giving him a couple of backdoor passes and appoligiused for me. I WASN'T SORRY :evil:. I was so pissed that she didnt back me up.

While the man was yelling at me, his wife and kids were trying to pull him away and she kept telling me she was sorry. I felt bad for her because he was embarrasing his family and they new he was wrong.

SpaceRanger

02-26-2004, 12:25 AM

Wow, some of the stories of things guests do are just amazing. I prolly would have a hard time believing it if some passhole hadn't shoved me the last time I was working parades. What I hate is that management's first question is "what did you do to make him so mad?" :evil: Oh yes, let's not worry about if the cast member is hurt, we better make sure the guest isn't upset first.

DISNEYVAL

02-26-2004, 10:18 AM

Actually no I did not press charges. The guy did not hurt me I was more shocked at what he did. I was laughing though just because out of no were Disney security jumped him along with two off duty officers and threw him to the ground. The whole crowd stoped to watch me and the family and the guy instead of the parade. We went backstage and filled out the paper work, they arrested him and he was banned from all the parks for a year. Funny thing was he was not aloud to go to Universal and Sea World for the week. This was right after Sept 11, and I was in the college program. Actually what Disney did was give me 3 days off paid and 2 park hopper passes good for all Disney parks. But really that was not the first time a guest has touched me or verbaly abused me, and I was only there for 5 months and I was not a mean person. :D> guest were just bad they really thought that just because they were at a Disney park they could get away with anything. Actually non of the managment asked what I did cause they saw it. But on other incedents I have been.

coldfire409

02-26-2004, 07:53 PM

You got a reprimand for THAT?????Disney nowadays wonder why they have so many problems with retaining good cast members.....

Yes I did, but I was able to grieve it away. In fact that grievance is the reason that I decided to become a shop steward. Eventually the manager that "gave" me the reprimand got fired from the company so there was justice in the end for the grief that I had to put up with. Also shortly after that happened I left the Magic Kingdom for the Studios and I've never had to put up with managers that have done stuff like that again.

cheshire

02-28-2004, 12:19 PM

OK this guest didn't push or shove but actually said that he "owned the place" I was just minding my own business at the ride enterence and this guy came up and started asking random park questions(ride locations and such). He then shook my hand and said "By the way, I'm Bill Something(don't remember the last name) the new owner of Disneyland" :shock: He was completely serious. How do you respond to that?

CujoSR

02-28-2004, 12:32 PM

He wouldn't be the CEO of comcast would he?

cheshire

02-28-2004, 12:33 PM

what's his name? Cuz i didn't totally laught in his face because today you never know....

CujoSR

02-28-2004, 12:39 PM

I checked. No Bill somethingorother on the executive board.

IndyBob

02-28-2004, 01:52 PM

Anybody ever work Space at the DLR? If so, you would know Smiley, or John which was his real name. He was an AP who would ride the ride all day long from open till close. He was usually pretty good about where he sat and never complained and would get off and just get right back in line and stand in the normal line like everybody else, except if he had a Fastpass. He was very quiet and kept to himself, kinda weird like if you ask me, and AT ALL COSTS avioded other guests. Didn't mind us CM's too much, but when it came to other guest, watch out. The main thing he would do is always ask to be seated by himself. He would NEVER sit next to anyone or let us put a single in next to him (thats why he never used the single rider line). It was fun watching the new CM's group him because they didn't know better and would try and put people next to him to fill the empty seats like good CM. If this happened, Smiley would either get out of line and have to be regrouped or what he did most of the time was get in and sit down really fast and pull BOTH lap bars down so the other guest had nowhere to sit. It was very amusing to watch. He even went to the extent one day to put the chain up thatconnects the rows and used it to block his row (it was a foreign guest behind him and they didn't know the difference). Since the lap bars would not lock at the load position unless we purposely locked then from the console, he would hold down the bar until the rocket moved foward. One day just for S&G(shits and giggles) smiley was not paying to close attention and the just before the rockets dispatched, we held it locked the lap bars so his was locked and the empty one just happened to be up and threw a simgle rider in next to him. He was pissed :x and tried to get out, but unfortunately we could not hear him, or was that we ignored him because we were all in on it :lol:. Any who thats Smiley in a nut shell, ohh yeah, he got his pass suspeneded a few times for stroking the horses :shock: on Main Street if you know what I mean. Not just once either.

Then there was Gwen on Indy. She is the sweetast and kind hearted women I ever met while working there. She would come all the time and just ride Indy all day long and she actually kept count. When I left the company she had passed 5000 rides and that was in 02. She new most of us regular CM's by name and would talk with us about everything and visit with us. She didn't care about sitting alone, but did request row 3 most of the time and would wait for it, unless it was busy. When she hit her 5000 mark, there was a ceremony in the station and all the Suits came down and presented her with a plaque with her achievment on it. It was nice.

And we can't for get Bob either. He was just like Gwen in the sence that he would just ride Indy all day long. He only came about 2-3 times a year though, for a week or so at a time, because he lived in another state. He kept count to and it was kinda a competition between the two, but they were friends. I miss those two AP's. They were the fun AP's to work with!

If anyone remembers anything about them please tell, or if you still work there and know how they are please let me know. Thanks

Thatguy

02-28-2004, 04:49 PM

Smiley also likes the Jungle Cruise... particurlarly the female skippers.

we'd work very hard to make sure he wasn't accomidated for that request though.

ADOplease

02-28-2004, 07:05 PM

Anybody ever work Space at the DLR? If so, you would know Smiley, or John which was his real name. He was an AP who would ride the ride all day long from open till close.
I worked on the DLRR and Smiley liked to ride the train, but not all day. No, he would wait until the very last train of the night, when we only picked up guests and no one could get off, and he would sit where ever a female cm had to stand. For those who don't work the railroad there are two standing positions on the outside of the train right in front of the bench seats for the guests. So anyway, he would sit there and just stare at the girls with his CREEPY little smile. I learned my lesson after the first time he did that and made sure to switch with any male cm who would take my place. No scary, creepy smilers for me thank you!

CujoSR

02-29-2004, 11:54 AM

Greenbaron76

02-29-2004, 03:12 PM

Yes I did, but I was able to grieve it away. In fact that grievance is the reason that I decided to become a shop steward. Eventually the manager that "gave" me the reprimand got fired from the company so there was justice in the end for the grief that I had to put up with. Also shortly after that happened I left the Magic Kingdom for the Studios and I've never had to put up with managers that have done stuff like that again.
That's good some poetic justice there, that manager being given the shaft ... I actually thought of being a steward myself during my days at the Studios, but Left Block and I had too much friction.

RocketBoatZ15

09-04-2004, 07:51 AM

A few years back I had a similar incident with an annual passholder

One day when I was working at the Mountain I had a guest push me into the track because his party of 7 wouldn't fit into a train that was designed for 6. I placed them into the train and moved it far enough so their restraints were locked.
are you refering to space mt, because of the six seater? and how is a guest able to push you into the track if all the consoles at space are on the other side of the track from the grouping platform,or were you the grouper? a guest would have to pull you into the track. also. were you referencing a mountain at wdw. if not, sorry for the post :?

mcollinspb

09-27-2004, 07:38 AM

Rsponse to Freaks comment: "Seriously, what makes them think that they can do this? As a matter of fact, I think they lose the their rights or something when they enter public property."

You don't lose your rights when you go onto private property (that's what WDW or any busines property is). Those idiots who do this don't have the right to do what they want just because they fell asleep during civics class and didn't hear what the teacher said covering citizens responsibilities. On private property I can ask you to leave and I don't have to give a reason. If you refuse to leave you can be charged for trespassing. Even if arrested it is doubtful they will get anything in court other than a minor inconveniece. That is why most companies have a problem with taking the time to do this. But the bigger problem is that slimey lawyers, who wet themselves at the thought of Disney's deep pockets, would push their equally slimey clients to file suit with the knowledge that there will probably be a settlement of some sort. After all, the slimeball lawyer and client will claim that they are, or have been, the victim of some type of discrimination in the past and as such should be paid lots of money or even settle for a little. The lawyer doesn't care as long as he can reap some payment for as little effort, honesty, and integrity as he could possibly have.

Main Streeter

09-28-2004, 03:15 AM

WDW has a new campaign for Annual Passholders that says "You'll think you own the palce", All I have to say is this is the WORST slogan we could tell these people...they take that WAY to seriously.
Oh FREAKIN MY GOD, MY GOD!! Please say this ain't so :!: With such a STUPID PR slogan :evil: we definitely cannot survive @ DLR for our 50th! The brilliant mind who came up with such a masterpiece has now simply opened all doors for CM verbal & physical abuse. We ALL know the above was not created by anyone who has ever actually worked an onstage as a CM :bang:

Edited by Polar33: Fixed error in BBCode

Main Streeter

09-28-2004, 03:35 AM

Actually at Disneyland..it ends up with them getting a meal voucher and a couple of back door passes :evil:
Don't forget the 2 FREE large plushes & the sweatshirts :twisted: