Discussion Question for Cast Members

[Guest Relations King]

As some of you already know, I am no longer employed by the DLR, by my choice. I miss my Guest Relations family, and I want to say a big "HELLO" out there to all of you. :)

An Annual Passholder spoke to me recently regarding this site, as it is open to the public.

"Why do Cast Members dislike Annual Passholders?" He asked.

This got me thinking... Why is it that Annual Passholders in general have a worse reputation than our day guests? Is it that some of them give all (most) of them a bad name? Could they all be evil?

Please provide feedback and discussion.

- GRK

[techie-13]

They are not all evil. It's that some of them really are very difficult and give the rest a bad name. Someone on here had a great quote about being on a road, it's the bumps that you remember. Unfortunatly the good annual passholders tend to be the folks that don't cause bumps and so they tend to be more under the radar.

[Dante101]

It's only a small minority of AP's that we hate. The jackass minority of AP's are the ones who demand this or that from CM's and treat CM's like trash. They know all the little rules that CM's must follow, and they take total advantage. Some think it's their duty to try and get CM's in trouble for not licking their shoes when they walk through the turnstile. I mean, this site is filled with countless examples of pushy, demanding jackasses - and not all are AP related.

This is just a segment of society that loves to treat people like dirt - either to boost their own self-image, or to get attention, or whatever. If they were in the pre-war South, they'd be back abusing their slaves every chance they got. They just can't see what's wrong with berating some poor minimum-wage schlub taking Fast Pass tickets at Indy just because they think the admission price at Disney is too high; or they're upset that the line is so long.

Some of the anger is valid.

We all know of idiot CM's working at the park, who treat guests like crap. Unfortunately, those CM's are there because Disney loves the turn-over of its cast. It saves them money to get rid of an older CM (who makes $14/hr) and hire two brand new CM's - each one making $7/hr, and no benefits or vacation time. So instead of hanging on to good cast members, they just play the numbers and hope they don't get a CM who will do something really bad as to make the newspapers.

And we all know the way Disney keeps changing the rules constantly - like on Monorail with strollers. At one time there were no strollers permitted; then, another time, you could bring your stroller, but it had to be folded up; then a month later, you could bring it unfolded; then the next month you had to fold it up again; then you had to fold it downstairs before getting on the up-ramp; later, it was okay to keep it unfolded, but the child had to be taken out; then they go back to an earlier policy...

I'm sure lots of locations had ever-changing rules, which a normal guest wouldn't even notice. But if you're coming nearly every day, these inconsistent rules hit you right in the face. And they could very well think it's due to that CM being stupid, or not knowing the correct policy. The CM could explain they just changed the policy, but it's too late - the guest is already pissed-off.

As I've said before, it's a generalization amongst the cast. It's easier to say "I hate AP's" then to say "I hate the AP's that come here and whine about this or that..." Most cast members understand what they mean, that they don't mean it literally. They mean to say they hate the AP's who are demanding, pushy, arrogant, etc. Not all AP's are like that.

Some cast members really do mean it when they say they hate all AP's. In this case, I think they just don't realize that there are far more AP's who visit the Park then they think. They don't see that it's a small minority of AP's that are idiots. They hear other cast members say,"I hate AP's," and think they are speaking literally.

[Weeble]

{edit} I typed this up while the above post was being written as well, I agree with Dante's post :) {edit}

I don't feel cast members dislike ALL annual passholders. And certain guest types will piss off certain cast members more than others. I mean there is no way to know who is or isn't an annual passholder just by looking at them.

There are however a percentage of annual passholders who fit different molds. These people would irritate ANY person working in customer service and I am sure they irritate the person at Nordstrom's just as much as they do cast members. Please feel free to add to "annual passholder types"

The Bored Teens:

Disneyland, My anti-drug. Some parents feel that their kids are better off hanging out at DLR than out on the streets where they may be subjected to the evils and perils of smoking, drinking, drugs and premarital sex. Unfortunately, there is plenty of that going on in the park as we all know. These AP's can usually be found hanging out after school or on the weekends in a bunch, smoking and idling about. Back in my day, they dressed "goth". They never made my life a pain, but they are prone to raising the ire of SECURITY CAST MEMBERS aka Disney Gestapo. I rather liked them for this. (side note, security followed a practice of persecution towards these ap's back in my day and they may not be as prevalent any more.

The Puppy Crushers/Stalkers
Prairie Girls anyone? These can range from fun to scary. It's no secret that a man dressed as a miner, with a green vest, pink shirt and moldy boots just screams VIRILITY. We found it our duty to please guest's booty when needed. These guests could often be found at Jungle Cruise on the benches by the bazaar, riding the canoes over and over and giggling through the line at big thunder. The more dangerous ones, like the Prairie Girls would go so far as to pick out a single cast member and STALK them on a daily basis. A friend of mine who I will call BIG RED CHAD had some trouble with the Prairie's, something about how jesus meant for them to marry and be together....YIKES!

The Adults:

DISNEEFAN1955!
Reads their license plates. They wear buttons from the 12th birthday celebration and can find all the hidden mickeys on your ride (and will tell you all about it too!) These guys can be annoying based on their know-it-all attitude. The problem is, sometimes they don't know it all and will argue with you about it (see the post on the guest arguing monorails are parked in downtown LA) They are also very quick to report things to city hall. Not for the free stuff, but for the COMPANY. Please note that these people often times end up working for the company, so you may know some crossovers. Once they crossover they lose their AP status in and mellow out significantly from what I've seen. All cast members are DisneyPhiles to some extent, it's all about attitude and moderation!

Entitlement Ernie
I ALWAYS SIT HERE FOR FANTASMIC, THEY LET ME SIT HERE BECAUSE I COME EVERY DAY. I'M AN ANNUAL PASSHOLDER YOU SEE. I PAID GOOD MONEY TO BE HERE. ANNUAL PASSHOLDERS SHOULD GET FREE STUFF ALL DAY LONG. ME ME ME FREE FREE FREE GIMME GIMME GIMME. This is exagerated of course but there are some AP's who feel that their pass means they are more important than the average guest, they usually start complaints with the phrase "hi, I'm and annual passholder and..." Throw in the complainer's catchphrases "unacceptable" and "compensated" and you have an Entitlement Ernie. They can often be found at city hall complaining about things in order to receive FREE STUFF! After all, they are annual passholders......

Characters
Some AP's can not be categorized, they are a force unto themselves and are not always disliked, but they ARE well known and therefore stickout as AP's. Prairie Girls, The Teacup Spinner, The Wizard, The Jungle Sisters, The Fat Sisters the list goes on and on. These guys are not listed on the Character Appearance Board, no sir, they are freelancers.

This has been a rather long post so I will leave you with my favorit guest, but please add on to this list!

My Favorite:
The one who thanked me. The one who said Please. The one who smiled. The one who loves Disneyland. The one who enjoys themselves just people watching. The one who you never knew is a passholder.

[tabacco]

Exactly. There's a small percentage of APs (although even a small percentage of half a million is a lot of people) who are *so* awful, they just ruin the reputation of all APs.

[coffeegirl9]

Part of my job is setting people up with their annual passes and fixing whatever problems they may have. So, as you can imagine, I get to see a lot of that minority that we are talking about. You would hate annual passholders too if you had to hear some of the crap I hear on a daily basis. Here are just a few examples:

1. People who get their passes revoked for doing something stupid (smoking pot, giving to their family to use, shoplifting, etc.). These people will lie until they are blue in the face to get it back, cause the biggest scene they can, or just insist that they are entitled to it because they paid so much money for it. It is this stupid, selfish mentality that just makes you want to slap the hell out of some people.

2. People who think that the blockout days don't apply to them. True story: I'm working one afternoon when a lady approaches my window with about 6 people in tow, all Southen California AP holders. It is a Saturday, and all Saturdays are blocked out on that pass. But supposedly a parking lot cast member told her that there was a mixup on the blockout day sheet, and that she should be able to get in today. So now she wants in. She doesn't want to listen to anybody who actually does the AP's, she heard from parking that she should be able to get in, therefore, she wants in! We eventually had to call Theme Park 1 and Security to escort her off of Park grounds. You would be amazed how often crap like that happens, despite the fact that we show them the blockout days before they buy the pass, give them a list to take home with them, and have the days posted online.

3. People who just want everything. I know that this was mentioned by my fellow CM's above, and my post is getting long, so I will keep this brief. Obviously, when people buy an AP, they are now entitled to not stand in lines, get discounts on everything, and pretty much do whatever the hell they want, including treating CM's like garbage!

I know that all AP's aren't bad. Hell, I used to be an AP before I worked here. But there are enough of the bad ones to make a person regard the rest with at least a little suspicion.

[coffeegirl9]

Oh, and Weeble, I love your people descriptions!

[tourbunny]

I know that all AP's aren't bad. Hell, I used to be an AP before I worked here. But there are enough of the bad ones to make a person regard the rest with at least a little suspicion.


see, that's exactly what i always shake my head about. before i worked here i was an ap as well. now that would be something to be ashamed of. i never even knew where city hall was. if a ride was down, so be it. if i spilled my coffee, that's my own damn fault. why would anyone be responsable for fixing my own mistakes. that's what i don't understand about passholders.
the only time i ever had a concern is when i got a hold of the old german maps and i read the description for the tiki room. a mistake in translation about the bird singing now displayed that " there is a whole lot of fun and f...ing in the tiki room". i am not kidding , german grammar is that sensistiv.
so ya that was the only time i ever brought something to city hall's attention.
everyone is right though. we love all ap's. after all, they realy do get us a paycheque, but we only realy remember the once that treat us like crap.
shame....

Last edited by Polar33 to fix error in BBCode. 9.28.03 0315

[SpaceRanger]

Ditto to just about everything already said...

I've met a lot of AP's that I really like... it's just those few that cause problems. Every day, I get at least one AP, usually more, complaining to me that they only get their discount at buffeteria style and sit down restaurants- even tho they knew this when they got the pass. They think because they are AP's, they should be entitled to anything they want. They're also the same people who usually give me a hard time about drinks not being included with our combos, and the fact that Disneyland charges sales tax (oh, it's really bad if they just got done buying something from ODV, then they get fussy because "the last guy" didn't charge them sales tax)

[BirdMom]

Well that's a topic to get the board going good...

I'll agree with Dante and Weeble about the jerk passholes in many many instances. Ugh...who could forget the Prairie Girls or the Fat Sisters...Mad Margaret...the Spinner. And yep, some of the passholders were very nice, there were some who took the time out to introduce themselves (well, they already looked plenty familiar - if you see someone in the park at least 4 times a week and they don't work there...)

I have to say that I hate that bloody sense of entitlement - that because they forked over $100 or $300 for one pass in one day that somehow they the passhole should be treated better than someone who is paying full price for one and only one day of a visit to Disneyland , especially when that visit might be the only one they ever make in their lifetime. I wanted the one-time-only visitors to have the very best experience, something that they'd be able to remember for a lifetime. Make that something good to remember. Not having to step aside for some prissy passholder who thinks that because they have a pass, they deserve the front (or back) of every single attraction they want to go on, every single time they ride it. What ever happenned to the luck of the draw?

I also don't appreciate someone who's never worked there and doesn't really know about all of the company's policies and procedures (but thinks they know it all - from whatever stupid source that is invariably wrong) telling me how to do my job - especially on attractions. Guess what Einstien...it's heavy machinery, and as an attractions cast member, I was hyper-aware of the fact that if I or anyone on the crew screwed up it could mean an injury or worse. We had boats in Pirates that either went out of the flume or flooded because they were loaded wrong. People don't stop to think about weight and balance because they assume that computers take care of everything - and that assumption can cost a limb or a life. Someone who's been there a long time knows all the signs and sounds on a ride and knows when something is about to go wrong. It's the passholes who think they know it all and know what needs to be done that get under c.m.'s skin.

I used to go to the park a lot as a teen, but there were no annual passes back then. I had friends who worked there and signed me in, but often times, I'd only pay the junior general admission price ($4.00!!!!!) and bring my old ticket books in case we wanted to do something more than dance at Coke Terrace or Carnation Plaza. Since my friends worked there, I wanted to work there to, and eventually I did. Also found out the hard way that D/L isn't as easy as it looks. But that's ok. If nothing else, you learn how to be a good employee - show up early or at least on time, learn to deal with the unexpected (oftentimes in bizzare ways) and learn to deal with (or at least pretend to deal with) every type of person there is. I just think that it's the guests and passholders who need a little sensitivity training....don't complain to the hourlies about prices/lines/food/facilities. They can't do a bloody thing about your complaint. And for pete's sake, treat the c.m.'s with the same respect you expect them to treat you with. If you act as if they are the dirt beneath your feet or an object of derision, you can pretty much expect to get service with a snarl. :evil:

[Guest Relations King]

Through all the posts, I'm seeing a common theme that I think sometimes, we as a Cast, forget. Especially when posting on forums such as this one.

Not all Annual Passholders are evil.

Having said that, part of my philosophy when I worked at the park, was to treat every guest the same, day guest, annual passholder, or cast member. Honestly, I don't think annual passholders are the most difficult to deal with. Working in Guest Relations, I saw more cast members that were ten times as worse to deal with than the worst Annual Passholders (i.e. Laurie). Here’s an example:

One morning, I was working in the phone room. It’s the Guest Relations call center (781-7290 for those who don’t know) and I picked up an internal call from a cast member working Small World Toy Shoppe. A twenty-three minute phone call that ended up with my lead calling Merch 1.

This Cast Member wanted me to make their Main Gate pass valid on this particular day, which was the first blockout day for Main Gate passes of the year. His argument was that his 2002 pass was still valid, and was being accepted for those who had not received their 2003 passes. Since this particular day was not a blockout day in 2002, the 2002 passes were being accepted, but not the 2003, because the blockout dates had changed.

Although I could see his point, exceptions like this can’t be made for the Cast.

- GRK

[tabacco]

Through all the posts, I'm seeing a common theme that I think sometimes, we as a Cast, forget. Especially when posting on forums such as this one.

Not all Annual Passholders are evil.

Actually, I'm pretty sure that was the gist of almost every post here.

[tourbunny]

birdmom wrote

I have to say that I hate that bloody sense of entitlement - that because they forked over $100 or $300 for one pass in one day that somehow they the passhole should be treated better than someone who is paying full price for one and only one day of a visit to Disneyland , especially when that visit might be the only one they ever make in their lifetime.


that reminds me of one time (..at bandcamp...hehe) when this ap came in and had some kind of renewel issues. well he did the old "i'm a premium annual passholder. i spent $219 to get this pass. lalalalala, bitch , bitch, bitch..."
well i took him up on that statement. i asked him if he was up for a little game. i asked him how much on average he spends at the park. he sayed maybe $20 a month.
so i looked up his pass usage added it up, charging the going rate per one day admission, plus the money for food and souvenirs. he had over 30 uses with his pass that year so after the math we ended up losing over $700 in admission on him that he had already gotten for free.
i have to say, he was shocked and appologized for his attitude.
so see, the park loses money on admission, because ap prizes are based on a averidge 5 times a year use. everythng over that is free for them basically.
but ya, it's the damn sense of entitlement that gets on all our nerves.

[Space Man K7]

Ok, from a current attractions poit of view... well there are a small hadfull of AP's that are cool. They are the ones that I'm happy to share info and knowledge with. Then there are the ones that demand all the special things... i.e. riding in the wheelhouse of the Twain.

If I'm gonna have to have guests up there with me for the 15 min trip... I want someone cool. Not the retarted AP that's been there 6589532 times, and is going to demand a pilots' certificate and then the first question out of their mouth is " So what happened at Big Thunder?" and is followed up by "What did you learn from the Columbia Incident... and how has that changed the park?"

Rule number 1: Don't ask me about the deaths or accidents that happen at the park... it's none of your business

[tabacco]

If I'm gonna have to have guests up there with me for the 15 min trip... I want someone cool. Not the retarted AP that's been there 6589532 times, and is going to demand a pilots' certificate and then the first question out of their mouth is " So what happened at Big Thunder?" and is followed up by "What did you learn from the Columbia Incident... and how has that changed the park?"

Rule number 1: Don't ask me about the deaths or accidents that happen at the park... it's none of your business

Hmm... I think on the two times I've ridden 'round in the wheelhouse my first questions were: "So, what's the top speed on this thing?" and "Can I blow the whistle?"

[mahaihai]

First, Weeble your descriptions are on the money. I have the same feelings as many of you i hate some ap's (the disney know-it all types, the "i paid $XXX, for this pass) those people bother me but i love guests who are nice.

The other day i was in Guest Services and a lady came to the window with her kids and told me flat out, " I forgot today was a blockout day, my kids really want to go to Disneyland but i didn't plan on spending that much." I looked at her pass in the system and saw that she had used it quite a bit and had it for a few years. I told her she had to buy a blockout day ticket and she did not object. I know this sounds normal but i gets better, she paid willingly!! After all this she apologized for forgeting she never once got rude and she never once wanted to speak to someone my manager she was content with herself. SHe left my window happy because she got to go to Disneyland. That made me feel good.

But the best was one time when i worked in costuming. I was delivering to Splash Mt., and as i left the ride queue i saw a little blonde haired girl bouncing up and down with tigger. It was so neat. She was so enthralled nad so was Tigger. The mom walked over to me and wanted to know where she could give Tigger a compliment, i told her City Hall, but i also told her that Tigger was probably happy just to see a little kid enjoying him that much. Two days later i saw the same lady in the park as i ws again out on delivery, she stopped me and thanked me and said that because of Tigger and nice people like me her family bought AP's. That made me feel good. Because those are the people who truly appreiacte Disney.

Sorry for the long post but it needed to be said. For those AP's out there please always remember we are human too and maybe we don't pay $225 dollars a year to be in the park, but we have feelings and we will be happy as long as you are happy and not causing a scene that makes no sense.

[Dante101]

I know that all AP's aren't bad. Hell, I used to be an AP before I worked here.
Yup - me, too... (http://www.dannolte.com/dland/)

[Polar33]

Before we hired-in both Cujo and I were APs. I think back often hoping that I was never one of the bad APs or one that does the annoying things that now irritate me to no end. I think that I fell someplace in a huge range of APs where we didn't do any "standing out" (good or bad) we just went, had fun, and left. Honestly, I think it might help if the names of the APs were changed. The word "Premium" and "Deluxe" sound elitist and expensive when basically it's just a 12 month hopper pass with discounts that when the cost is broken down costs less than $1 a day. I also think that instead of APs starting out discussions with "I'm an Annual Passholder..." they should say "I come here a lot..." sometimes the concerns are legitimate, but I know that when I hear those words I prepare myself for the worst and typically care a lot less.

But I digress, for every one bad AP I’ve encountered I've probably run into a dozen good ones and a ton that didn't stand out what so ever. But those bad ones just set up a bad image that is hard to shake.

[Weeble]

Haha, Alan Douglas, there's a face I remember. Great pic of you in Mission, and you're right, Randy probably did use it for beer money.

I was an AP too, my brother and I were the "bored teens who dressed gothy, although back then it was "alternative". I also like quotation marks apparently"""

Even worse though: I was an ROP student. This meant I was 15 years old, working the Jungle Cruise for HIGH SCHOOL CREDITS.

[Tim Gaines]

Ooooh! I remember two APs who frequented the eastside all of the time. Tiger-Lady, (I forgot her name) a SUPER name older lady, black hair peppered with gray who'd wear Tigger ears and hang out with the CMs at Space and Honey. Also, we called him the MAD BOMBER, but other people had other names for him. Skinny white guy, crazy eyes, quiet, who'd ride space moutain ALL the time! As a greeter at HISTA I was able to see him every time and stare at him. :D Arrgh, I wish he would've confronted me... Now, when I was working Fantasmic, the older guy with the gray beard who'd set down the damn plastic tarp HOURS before F! would start and stay there and BS, EVERY NIGHT. He was pretty cool, as on one occasion I was having a problem with a guest and he said some things I WISHED I could have said :twisted: That d00de got totally 0wned. Were I in my current mindset, I'd have jumped into the sea of people, remove my gerber multi-tool, then proceed to stab him in his chest with my shallow blade, then tossing his twitching body over the rail into the ALREADY polluted river ...giving the ducks some meat. :twisted:

[CujoSR]

Ooooh! I Were I in my current mindset, I'd have jumped into the sea of people, remove my gerber multi-tool, then proceed to stab him in his chest with my shallow blade, then tossing his twitching body over the rail into the ALREADY polluted river ...giving the ducks some meat. :twisted:Dude. You got issues. Please don't kill me.

[Freak]

I dunno, I think if we set him up with a security army at the DLR he'd be having the place running pretty well don't you think?

[Tim Gaines]

Ooooh! I Were I in my current mindset, I'd have jumped into the sea of people, remove my gerber multi-tool, then proceed to stab him in his chest with my shallow blade, then tossing his twitching body over the rail into the ALREADY polluted river ...giving the ducks some meat. :twisted:Dude. You got issues. Please don't kill me.

Dont worry, I'm quite friendly...mostly talk. :wink:

[BirdMom]

awww, comeon...haven't you ever felt like mentally killing a pest...guest...just once in your D-career? I can think of a handful who deserved more than being throttled :wink:

[PZB]

I was an AP before I started for the park...I have many friends that are, and it truly is a case of it's only a select few that ruin the title for everyone else. I'm not sure offhand who said it but someone above commented that the best APs are the ones that you never thought they were.

Thankfully, my year with Rubio has deminished my interaction with APs (since they don't want to spend that much money on portraits and caricatures.) But we do get those few premiums that come in having a fit that they don't get their discount with us.

[DisneyPrincess]

I don't really see that many problems with APs. But when I have, they have been really, really rude.


The Puppy Crushers/Stalkers
Prairie Girls anyone? These can range from fun to scary. The more dangerous ones, like the Prairie Girls would go so far as to pick out a single cast member and STALK them on a daily basis. ....YIKES!


I have an AP guy who stalks me at WDW, he's so bad that most managers who see him will call security, security then checks to see if I'm working, and if I am, there are more security where I'm working that night. They think he's unable to tell the difference between the Princesses, and pretty, young female CMs. He thinks they are both safe to go up and hug and follow around.

[coldfire409]

They think he's unable to tell the difference between the Princesses, and pretty, young female CMs. He thinks they are both safe to go up and hug and follow around.

Is it Phillip the earplug kid. He's the most annoying AP I've ever seen. And his parents think that WDW is just free babysitting so they drop him off just about every day, but thankfully I haven't seen him in a while. Although the last time I seen him he was hanging around the courtyard to the Movie Ride and running up to and hugging all the princesses as they came out.

[DisneyPrincess]

They think he's unable to tell the difference between the Princesses, and pretty, young female CMs. He thinks they are both safe to go up and hug and follow around.

Is it Phillip the earplug kid. He's the most annoying AP I've ever seen. And his parents think that WDW is just free babysitting so they drop him off just about every day, but thankfully I haven't seen him in a while. Although the last time I seen him he was hanging around the courtyard to the Movie Ride and running up to and hugging all the princesses as they came out.

Yes, that's him. I love knowing our security team, so when he's in the park, the second I walk through costuming I'm told he's there and I have an undercover "watcher" to keep an eye out for me.

[BirdMom]

oh that bugs...why do people think the parks are so safe for their problem children?

I wrote another thread about our Anaheim problem child who was mentally not all there and really needed either to be institutionalized or have a full-time caretaker, but his parents bought annual passes instead - which was fine until he became physically violent...

[DisneyPrincess]

oh that bugs...why do people think the parks are so safe for their problem children?

I wrote another thread about our Anaheim problem child who was mentally not all there and really needed either to be institutionalized or have a full-time caretaker, but his parents bought annual passes instead - which was fine until he became physically violent...

I'm almost afraid to say that I'm waiting for him to hit that point. When he doesn't see all the princesses he wants to see and when he goes up to a CM that is already afraid of him and what he would do to her. He was here again last night. :?

[Wizard69]

oh that bugs...why do people think the parks are so safe for their problem children?

I wrote another thread about our Anaheim problem child who was mentally not all there and really needed either to be institutionalized or have a full-time caretaker, but his parents bought annual passes instead - which was fine until he became physically violent...

I'm almost afraid to say that I'm waiting for him to hit that point. When he doesn't see all the princesses he wants to see and when he goes up to a CM that is already afraid of him and what he would do to her. He was here again last night. :?

Reminds me of these 2 wierd guys who are not mentally there. Everyday they are in the Emporium or somewhere on Main Street (but mostly Emporium) and they are the last to leave. They wear guest of honor badges with their name on them and start to help the guests as if they work at Disneyland. If I were I guest I would be like "Get the fuck outta my face, retard"

[goose]

Some dork a few days ago told me that my costume would look better if I buttoned the top button. He was probably an AP. I would have given him a piece of my mind but he looked like he was a bit special. So I didn't.

[BabyAngel024]

I am a new CM and i work in Central Reservations for the Hotels, and we get APH all the time wanting the best rates, especially during spring break, and when we tell them we are sold out, they repy
Them :"what do you mean your sold out?"

Me : "We dont have any rooms for the dates that you are looking for."

Them: "What do you mean you dont have any rooms?"

Me: "Our three hotels have are competely sold out."

Them: "But Im an APH."

Me: "I understand that but, but i dont have any rooms for you or any one else that calls for then."

Them: "Are you sure?"

Me: "Yes i am sure."

Them: "Could check again, I am sure you have something for me."

Me: (Checking again) "Yep, we still have no rooms"

Them: "Are you sure?"

Me: "Yes i am sure."

Them: "'Are you positive?"

Oh my goodness, do they not get the idea that we are sold out and that it is spring break. Oh yeah and then they ask the question, is the park going to be busy? UMMMMMMMM.....NO we just told everyone you were coming so they decided not to come. Why are people SO Dumb!!!!! :hammer:

[trojantuba]

the only time i ever had a concern is when i got a hold of the old german maps and i read the description for the tiki room. a mistake in translation about the bird singing now displayed that " there is a whole lot of fun and f...ing in the tiki room". i am not kidding , german grammar is that sensistiv.

You've obviously never worked the Tiki Room late at night...

[trojantuba]

Aoeaking of Guests that aren't all ther..does anyone out there know a guy they call Smiley ? This guy was banned from The cockpit of the Monorail for making passes at the female pilots, banned from Innoventions ( I witnessed this) after he thre a fit when he lost the Honeywell "Well Balenced Game" and then followed the female host around the building and finally had his Ap taken away for um....getting a little to "friendly" with one of the Main Street Horses. Last I heard his brother got a job in the park and was signing him in.

[FantasmicBumbleBee]

OMG, That is a name I haven't heard of in a long time. When I was an AP, I would frequent Inno. It is air conditioned inside and nice to sit and play games. Smiley used to howl like a wolf in the wall-crawl area. He used to creep me out and always want to hang out in the park with me.

Excuse me as I bang the bad mental pictures out of my head.....:hammer:

[FantasmicBumbleBee]

I am feeling better now.....

Anyways, as it has been stated about 60 times before, not all AP's are evil. In my opinion the bad ones are the ones that become Entitlement Ernie.

Here is another character:

Tattletale Timmy
Not only does this passhole feel they are entitled to everything and even more, they have to make sure that you follow every policies and guidelines that have been set by Disneyland. Mostly these are cast member wannabe's who are either too young or have been denied a position as a cast member. So they take it upon themselves to watch every single cast member they come into contact with and thoroughly inspect the CM's. If some little thing like, pants are a tad too long, they will either have to report it to management immediately or City Hall.

Please remember, alot of us work for $7 an hour and are barely scraping by with rent. We can't afford the luxury of being harrassed and potentially loosing our job. With that being said, if you happen to get a CM fired, which is EXTREMELY hard to do, they can get your info to where you live through your pass...And sometimes people can get a little mad.

If you are an AP who is reading this and resemble the above character, please do not get angry. Just change your ways. If you want a job at Disneyland just wait your time and do not do this. You can have your pass revoked if you tattle too much at City Hall. Leave the tattling to the CM's, we have enough of those. When you apply for a job, they will look at your record and see what, as an AP, that you have done in the past and also make a crucial hiring decision.

[Weeble]

Nice addition!
*weeble stamp of approval*

Do they still have that loss prevention hotline? As I was leaving the park they had started a program where you called a hotline to rat out another CM and you could win prizes.

[FantasmicBumbleBee]

They got rid of the, Call this number and get a candy bar, hotline a while ago. But now they are training CM's to hold each other accountable, and that if it is a safety violation it must be reported immediately. Otherwise you have to inform a lead of the white socks.

It's the Everyone is Accountable Clause...So basically you have to tattle for nothing now.

[coldfire409]

How very true that it is when an AP attempts to get a job at Disney and then have all the complaints that they made when they had the AP and then get denied a job. I think of all the times I have been to WDW, Universal, and other parks I have only complained 1 or 2 times max, in a peroid of 5 and a half years.

Those few times I have complained it was something major where something of mine was damaged.

[Ottar]

At DLP, the APs arent so much a problem once they are actually IN the park as they are when aquiring it and misunderstanding the blackout dates...
The APs that do use their passes extensively are for the most part very nice indeed and often come travelling multiple times per year from remote locations like Brussels and Lyon just because they love the park - i.e. the sort of guest you love to meet and love to spoil. :wink:

We did have a few APHs a few years ago that were a bit special and used to ride the same ride over and over again obsessively day in and day out (one guy was particularly in love with the Snow White ride, wearing a t-shirt saying "Snow White 2000 times!"), but last time I worked I saw none of them. Maybe the prices got too high for them or they were discouraged from buying new APs...

[Guest Relations King]

Aoeaking of Guests that aren't all ther..does anyone out there know a guy they call Smiley ? This guy was banned from The cockpit of the Monorail for making passes at the female pilots, banned from Innoventions ( I witnessed this) after he thre a fit when he lost the Honeywell "Well Balenced Game" and then followed the female host around the building and finally had his Ap taken away for um....getting a little to "friendly" with one of the Main Street Horses. Last I heard his brother got a job in the park and was signing him in.

Actually, I only needed to sign him in twice because Risk Management reinstated his pass after an investigation of the cast members involved, turned up that they lied on their statement forms. As far as him getting banned from Innoventions, that never happened because I would have been the first to hear about it.

- GRK

Now I remember why I stopped posting here.

[Weeble]

oops! :shock:

Wait a minute, you stopped posting here because Smiley is your brother?

[Guest Relations King]

No, because I remembered how ignorant and short-sighted cast members can be, especially when dealing with guests with disabilities. Trust me, Guest Relations saw more guests with disabilities than any of you can imagine.

[Ottar]

Umm... As far as I can see this thread has been all about flaming people who try to capitalize on other people's unfortunate situations.... ...not about making fuin of anyone... :?

[Dalisair]

awww, comeon...haven't you ever felt like mentally killing a pest ... guest ... just once in your D-career? I can think of a handful who deserved more than being throttled :wink:
Hell when I used to come in as an AP, there were guest I wanted to throttle due to their "entitlement" attitude.

For crhist sakes people, we ARE human beings! Do you treat your (insert service profession here) as bad?

[Jedi]

I don't understand why AP's constantly insist they are entitled to a discount when they are not. You try to advise them that the discount for merchandise is for Premium AP's but they insist they have been getting the discount for years with the deluxe or southern CA passes. They also get upset when you tell them it is for purchases of $10 or more before tax kicks in. They just look at you in astonishment like that can't be true. These are the passholders that come all the time but they act like they are so shocked & that it can't be right because they just got the discount somewhere else. They make stuff up. They said they have read the instructions that come with the pass & that it states they are entitled to the discount. You try to exlpain but they keep trying to work the system because they think they can get away with it. I use to be an annual passholder & never acted anything like that. All I wanted to do was go on the attractions. I never bought much & certainly never treated cast members like the most of the current passholders do. It truly is awful how they think they can just step all over us. It gives the rest of them a bad name unfortunately. On the brighter side I do know an AP that is really sweet & have gone to Halloween Haunt with her. She does not work the system & is just very content coming to the park & enjoying her time there.

[GMC]

i hate when passholders insist they know something that i don't, considering i was a passholder for nearly 18years before becoming a CM, granted i wsn't an AP (which some consider to be passholder to the next degree, the guy that can correct a CM) and i didn't pay attention to evry little detail, but don't ask me if i moved here from another state and decided to work at disney, no i didn't i've never lived more than 10 miles away from the park, so long as i've lived, granted it's not a wierd disney fetish, that's just where i, and several others, happened to have grown up!

I'm a CM not a disney trivia bank, when i hear the fireworks from my house i do humm along, alittle bit, and i do know ech part of the show just by looking at the colors, and i'm not ashamed of it, i also know the parade theme, and i do recognize people in the parade, because i've guest controlled it so many times! It's funny becuse the ugly Aurora character is also a swan head, and a butterfly.

[GMC]

that made me sound like an AP

[SRT_GB]

I love it when they tell me "oh I got a discount the other day" or "we used to get discounts last year" with a SoCal or Deluxe AP. That's when I tell them I've been working at the park for over 4 years and that's always been the policy.

I've also had a couple APs tell me that they've been APs since long before I was born. Funny, because I was born the year that the tickets were phased out for passports. Don't think they were APs then.

[Canoe30x]

Well I would agree that not all passholders are rude, one passholder for example got all the canoe ppl sodas at the end of a hot day in summer.