Losing the Disney way!

[Pinoy_Stitch_84]

Is it just me or do some people at times here behave non-Disney like when on stage?

I'll admit some of my fellow Cast Members get heated with some guests and I've caught myself doing it as well...I do apologize if I've slipped.

When somebody holds up the line either because of a language barrier or whatever reason, I loudly and sincerely apologize to the people behind the problem party. As a result, the problem party feels bad and hurries up. If not, I tell the other people to cut in front of them and ignore them.

Though I speak 2.5 languages (English, a Filipino dialect called Ilocano, and some Spanish), I tell guests that I only speak English. I feel like a toy when some guests play the "I don't speak English, speak [whatever language]" card on me and when I speak that language, they're still speaking English. I speak English again, the play the same card. It hurts when they do that so I just tell them I don't speak, for example, Spanish or Portuguese. I do think those languages are beautiful and essential to learn, like most languages, yet I feel it is an awkward situation when that game is played.

Last, but not least, I work at a ride and whenever a party tells me there are X amount of people in the party, but it turns out there are Y amount of people instead, I become phased. It holds up the line and messes up the amount of people needed in one row. Seriously, after I've reassigned these people who can't count, I say to myself and other cast members, loud enough for the party who can't count to hear, "Wow, some people can't count!"

I try so hard to remind myself that guests do not see me when they see me, they see Disney and I happen to be a face of Disney. Need to focus on the Disney way of doing things so I don't do these things.

[Main Streeter]

Is it just me or do some people at times here behave non-Disney like when on stage?
Think non Disney takes over CMs more than you realize. Most try very hard to hide the fact going on stage with a smile overcomming life's problems which very often overwhelm us. When my brother died in Jan. I was a zombie onstage until granted a leave. We may be Disney CMs but this doesn't guaranty the magic follows us every minute of our shifts. Possibly you might try not pleasing every Spanish speaking guest. This is extremely tiring & usually thankless!! Speak English - your guests will survive. :) As far as speaking loudly to other CMs abt the guests who can't count, forget it! Most of these targeted guests will never believe you are speaking abt them. Me? I can't count? Not me. :eek: Save your voice & smile or quietly laugh at them. Keep up your positive attitude for other CMs. We all need positives on stage.

[dizneeluvr]

after working in retail almost 11 years, and before that dealing with the public on the phone, i've come to realize that there is no pleasing most people and that our jobs are often thankless. most people think the rules apply to everyone but them. when something happens to them it's because it's someone else's fault. i used to think, wow, it'd be great to work at disney, and after reading this website, i've come to realize that it's all the same no matter where you work. working w/the public often sucks.
so let me say this to all of you hardworking people at all of the theme parks, the parks that we go to to enjoy ourselves. THANK YOU. i know it's tough to work at times, but all of you do make most of our trips much easier. once again, you all do a great job, and hang in there. THANK YOU once again.

[leftcoaster]

Save your voice & smile or quietly laugh at them. Keep up your positive attitude for other CMs. We all need positives on stage.

And/or save your positive attitude, friendliness, sense of humor, etc for guests that are not SGs, and who don't cause problems.

There is a Disney fan message board that has a forum devoted to "Cast Member Appreciation." Maybe we could sticky the thread here that has been started about "Guests Who Make Your Day?" ;)

[Brayon]

Over here at the DRC, we occasional get our fair share of SGTs. It is also quite possible for us to lose the Disney Magic after 30+ calls in an 8 hour day. I love the fact that Disney allows to hang-up on Guests that are being Abusive, and using explicite language. There are times that I want to just reach through the phone and smack someone for their stupidity.

I almost lost it once with a Guest, but thankfully I pulled it off. After the call was over I did take about a 10 min breather, and a vent sesion with my leader. The situation involved a family coming down on vacation in June of 2006. More specifically during the first weekend of that month, or Gay Days in Orlando, Florida. Now, we all know that Disney does not support Gay Days, and that anyone is allowed to come to our parks as long as they are being respectful.

I get this "lady" that by the tone of her voice, I knew this was going to be bad. She is calling in Irate due to learning from her "Preacher at her Baptist Church that Disney is throwing a large party in Orlando for @#$%ing Homosexuals." ((keeping it clean)) Now in one breath, she told me she was a Christian of the Baptist faith, and that she is a Prejudice, Racist, Bigot as well. :rolleyes: I was raised Southern Baptist, so I know a little bit about this lady's faith. I also know that the Baptist Convention is suppose to be boycotting Disney due to our stance on Same-Sex domestic benefits. *chuckles*

Now, this Lady is asking me to cancel her reservation of staying at Disney with her Family. And she is not doing it in a Magical Way. During all this she gets insisting "We should of warned her." I go through our Spiel and stance on Gay Days in Orlando, which is: "Gays Days is a collection of events held in Orlando, during the first weekend of Gay Pride month. These Events are not sponsored by Disney, and we do not advertise them due to such reason."

She becomes even more infuriated, and starts on a personal attack against me. I sit there and listen to it, but I remain quiet until she is done with her venting. After what I think is the time she has calmed down, I proceeded to ask her all the standard cancelation questions. First checking if she wants to reschedule, etc. Which to all this is a firm no, she wants her money back.

This is where it turns from bad to worse. On her vacation package, she did not take insurance, but she does of airfare. Also, canceling a reservation due to being a bigot, is not a valid reason to not be charged cancelation fees. Long story short, the lady was losing about $1,500.00 due to airfare and cancelation penelty. She blew up a second time.

I ended up passing the call to a Guest Service agent that supported my decision. Not sure what happen to the call, but I flet sorry for the CM I had to transfer her to.

[hobie16]

Long story short, the lady was losing about $1,500.00 due to airfare and cancelation penelty.
I bet that was a real religious experience for her. You did good.

[bpgstudios]

In response to Pinoy, Yeah, some of us here have momentary lapses in "Disney Way" but for the most part I think we are all really great CMs. Heck, we love the parks so much that we post on an internet message board about our jobs. Those that have left the company during their tenure here at SGT all seemed to leave on good terms with a respect for the company. Most of us have great attraction pride (Only an iasw CM could love iasw ;) ) And if we all come together on the web to chat about our jobs (both the positive aspects and negative) it means that we really are "all there".

I was reading "brand x" board the other day and there was a thread about CMs not caring about the show. A few CMs (some from this board too I think) chimed in and were accused of not caring about the show as well, or making excuses. Well, all of us are human (except Zazu, who is a hornbill :p: ) and all of us sometimes lapse into momentary "un-disneylike" mode onstage. Is it bad for the guest? Eh. Its not the best. But when we snap back into it, or have a great Guest interaction, we really show our true love for what we do. Most of us knew the pay and hours before hiring in. And yes, sometimes the long 18 hour shifts can drain you. But you know what? I think we all really never lose the Disney way...at least us CMs at SGT.

This thread is dedicated to Indy's :twisted: best friend disneylover, may you rest in pieces... far away from this site. I hear the stockholders meeting is in New Orleans this year... :twisted:

[jjarman]

I also know that the Baptist Convention is suppose to be boycotting Disney due to our stance on Same-Sex domestic benefits.

Actually, the Southern Baptist Convention is no longer boycotting Disney. They rethought that about a year and a half ago. I am Southern Baptist and didn't care what the SBC said. I was going to Disney anyway. There is no governing body of the Baptist church. Each church is independent. The SBC is really just there to set guidelines. Not all churches go by all that they hand down.

I must say that in my last 3 trips to WDW (I've been a total of 6 but don't remember much of the first 3 cause they were so long ago and I didn't pay attention to details that much then either) I have not run into any CM who were grumpy or not at their best. The closest I can recall was a cashier at a gift shop in MK who looked really tired and didn't smile. Other than that the CMs I came across went above and beyond the call of duty. I remember one at POFQ food court in particular. I bought a scoop of butter pecan ice cream and it was absolutely wonderful. I just asked the CM what brand it was not expecting him to know. He didn't but he went back to the freezer for about 5 minutes and found the brand name for me. It was Dryers by the way. Not anything really spectacular but not something you would expect.

[winski]

And/or save your positive attitude, friendliness, sense of humor, etc for guests that are not SGs, and who don't cause problems.

There is a Disney fan message board that has a forum devoted to "Cast Member Appreciation." Maybe we could sticky the thread here that has been started about "Guests Who Make Your Day?" ;)

I couldn't agree more! I actually go to the forum that has "Cast Member Appreciation" thread and I ALWAYS post something when I come back from a trip. I have even been one of those guests who have lost my temper with the assistant mgr. when checking in at the resort (and I hated myself for it.) I did call back to that CM and apologized later as that is not typically my personality.

My husband gets upset with me when I talk to CM's and when I look forward to seeing other CM's on return trips as he says I am being silly telling them to have a good day or start a conversation. Needless to say I always ignore him! I am a social worker who enjoys talking to people so he loses in this case! :)

Anyway enough babbling, please keep up the fantastic work as I am one guest who always believes in the magic! :)

(Thanks for letting us post here)! Maybe someday I will be on the other side of this board.

[Pinoy_Stitch_84]

I really appreciate the wonderful comments, which I rarely receive as a Cast Member from guests. During my time at Disney, I have been fortunate to receive, at most, hugs from several guests - the guests who I perform magical moments for.

The best guest I have ever served was a boy named Alex. It was his birthday two days before Christmas and I decided to do a magical moment for him and his parents. He was very appreciative, thankful, and decent. He was also six years old. He was the very first guest to give me a hug and it felt great. I wish there were more guests like Alex.

Sadly, the complaining, rude behaviors, mindless games, and constant mistreatments from some guests will never come to an end. Alex is the person I try to think of whenever I have inappropriate guests at my face. It's as if I met an angel that day.

[LittleDollClaudia]

I get one of those guests EVERY season. No matter when the Gay Days happen, SOMEONE has to complain and then blame Disney and us for not warning them. Give me a break. "No, I'm sorry, I didn't tell you specifically. It's not part of my job duty to have all of the unofficial gatherings on file. Whether it's Raver Day, Gay Days, or of course Bats Day, it is not my responsibility to hold your hand. Everyone has a right to visit."

"So get off your high horse, 'cause guess what. Based on that lady's beliefs, I'm sorry to tell her this, but there is one heaven. No one is damned to hell. Make friends with folks that have alternative lifestyles, you WILL spend eternity with them in your afterlife." ;)

:gets off her soapbox and goes back to her corner:

[Main Streeter]

Alex is the person I try to think of whenever I have inappropriate guests at my face. It's as if I met an angel that day.Very cool post Pinoy! :trophy: You've certainly not lost the Disney Way. You just posted it. :star: Thinking of Alex is a perfect way to shine your magic. Wish more CMs would try your unique method. :light: I promise you'll be given more hugs! You will because of 6 yr. old Alex's memory. :hi5:

[Brayon]

I get one of those guests EVERY season. No matter when the Gay Days happen, SOMEONE has to complain and then blame Disney and us for not warning them. Give me a break. "No, I'm sorry, I didn't tell you specifically. It's not part of my job duty to have all of the unofficial gatherings on file. Whether it's Raver Day, Gay Days, or of course Bats Day, it is not my responsibility to hold your hand. Everyone has a right to visit."

Has anyone else noticed that Gay Days this year, and the opening of Star Wars Weekends are the same week???

[brad]

.. Han Solo and Yoda to make a very special announcement ...

[leftcoaster]

.. Han Solo and Yoda to make a very special announcement ...

I thought it would be Han Solo and Luke. :confused:

[brad]

but.. Luke's hot for his own sister. You really can't be less gay than that.

Yoda, on the other hand... was pretty hot when he was several hundred years younger. and let's just say that with Lucas' venture into digital cinematography combined with the latest CGI techniques, the Solo-Yoda (or 'Soda' as the tabloids will refer to the couple) will no doubt be taking home several AVN awards.

'thrust harder you must.'

this is all at i'm at liberty to say at the moment.

[Syndrome]

Do the idiot picketers still come out on Gay Days at WDW? I'd love to picket the picketers :twisted:

I work with many gay/lesbian/transgendered clients. It absolutely infuriates me to see the guilt and anguish they live with simply because of their sexual orientation. I absolutely cannot stand the bigots that impose and reinforce such feelings on others. Yes, I guess I am prejudiced too...against self-righteous bigots, particularly those who justify their hatred in the name of religion (I'm a Christian, too, but the God I worship loves EVERYONE).

[Cheshire Figment]

In 2000 Judy and I came down to see what Gay Days was like. When we got off the monorail at MK, at the bottom of the ramp there were a couple of suits greeting people. One of them we knew worked in Security. We asked him why was Security doing this?

His response was that they had heard some Bible Thumpers (no relation to Bambi's friend) were going to be coming to stage a protest; they were there to stop anything like that from occurring.

We really enjoyed talking to a couple of guys with red sequined high top sneakers and sailor caps. They had done the work themselves and there were over 300 sequins on each shoe and hat. What was real neat was there was this old woman (but probably younger than our 60/58) who was appalled that Disney would allow anything like this.

[brad]

am i alone in that the only thing that scares me is arielcon? or do they protest that too?

[AlpineDL]

I bet most of us consider "losing it" in .01% of the time visible onstage to be a lot more than it is. Whenever some REAL nutjob has tried to cuss me out or other CM's around or done something really, really inconsiderate and stupid, all the guests around are pretty likely to understand that it might phase us a bit. There's a good reason most complaints against guest control on busy days and other such situations get thrown out- it's impossible to be truly 100% sugar coated and nice to everyone regardless of the crap they're doing, and despite the brainwashing "MAGIC MAGIC MAGIC HAPPY YAY!" corporate videos, management generally understands that. There also are plenty of people who get outrageously offended over things that nobody would ever think to guard against. I remember one guy who absolutely blew up and demanded to be bumped to a higher manager twice just cause we asked him to move forward in the station staging area. :confused:

I'd much rather have to get a bit loud and unpleasant with one guest who deserves (and is asking for) it, than have my attraction break down and deny 1500 rides cause their dumb ass won't sit down. Those 1500 people who benefit from your decision will always be glad that you took the reasonable route.

Of course, if you're being an ass to everyone who's not sure how many are in their party, or who doesn't have their change ready, or who can't find the bathroom and has to ask, then you probably should consider a different employer. Every good CM feels like they're losing "the way" cause we remember and regret the rare times we do, and forget the normal magical moments cause there are so many.

[Pinoy_Stitch_84]

One time, this lady left her cell phone inside the simulator I work at and she kept on pestering me about which row it was in. Not surprisingly, she didn't know which row she put it in and kept on thinking about where it was. I got to the point where I told her, "Just have a seat and we'll look for it when the doors open."

Someone in the simulator found sunglasses and she said, "I'm looking for a cell home." So I said to her, "Well it's not yours then. Come back in half and hour to an hour, goodbye!" I turned around and continued to close the doors to the simulator. People were staring at me, but so what? I am human and I have feelings to.

Sometimes I say nasty things in another language, won't say which one, and hope and pray that a guest doesn't understand. The language I use is not as common as some other languages such as Spanish, Portuguese, or French.

[Main Streeter]

People were staring at me, but so what? I am human and I have feelings to.
Sometimes I say nasty things in another language
LOL, I always swear at SGs under my breath in English or Spanish. I'll bet most of us do. ;) I've even sworn or been negative using sign lang. As long as my hand can't be seen I'm safe. :cool: Anything to vent on stage yet keep my Disney attitude. As far as guests staring at you - remember - most are not really looking at you & if they are they are not even thinking abt you. :)

[bpgstudios]

I bet most of us consider "losing it" in .01% of the time visible onstage to be a lot more than it is....
Every good CM feels like they're losing "the way" cause we remember and regret the rare times we do, and forget the normal magical moments cause there are so many.

VERY well said Alpine! I agree totally, couldn't have said it better myself. There have been times that I wish I had been able to handle a guest better, and because of how that situation was handled, I am constantly improving myself at guest service. I remember a few times that I would stick strictly to the OG, and now because of certain guest situations (and a bit more managerial support since they knew me) I can judge when to bend the rules a bit for a guest to avoid horrible confrontations. In most of my attractions we don;t have a PA system we can use to alert individual guests to remain seated, etc. so we have to be stern and try to make broad gestures to get guests attention. While it doesnt look the best for our guests in terms of courtesy, it's the only way we can safely operate the attraction.

And yep, I remember most of the negative guest interactions I have had, and remember less of the normal magical moments.

[brad]

i'm not sure cursing under your breath about someone in a different language makes it any better. i'd just assume it was about me and don't need to know what it was to be insulted. but as pointed out by someone else in your other thread about trying to embarass those guests who give you trouble, the ones who give you trouble probably don't care anyway.

did you not ever see that episode of seinfeld with elaine and the koreans at the nail salon?

and what's a simulator? :twisted:

[Main Streeter]

i'm not sure cursing under your breath about someone in a different language makes it any better. i'd just assume it was about me and don't need to know what it was to be insulted.Excuse me brad, but the guest would never know because they can't hear me when they are long gone. Oh, I'd NEVER pull this when helping a guest on a face to face. SG or not, I'd not ever want to insult guests if they could hear or see me. Pinoy, can you splain a simulator plz? I can but you could do much better. ;)

[june1st1997]

I have been to DLR often (Maybe 100 times in my 35 years... certainly more than 100 days when you factor in long stays). It is a truly magical place for me and hold some of my most favorite memories.

I have NEVER had a bad CM encounter at the resort, EVER. In fact I can name a two times when CM's saved my butt.

Once involved a CM truly going above and beyond helping me replace an item I had just purchased and had already gotten ruined. The CM @ The Grand CA. (I had checked out and 90 minutes before) helped my obtain truly the last one in the park (6cd limited edition). I was on my way back to DLR (I was on the freeway racing back) when I arrived there was someone else waiting to purchase the CD set that was being held for me ( I told them I would be there in 90 minutes and I made it at 75). I went right over to GC and asked to speak with her supvr. He came out and I gushed about how wonderful she was and they both looked shocked. I'm guessing not enough people take the time to give credit to CM's.

The other time that comes to mind was with my very young daughter. There was a problem with the lockers, where our diaper bag was and it was late and cold. I had nothing to wrap her in (it was in the diaper bag) and I went inside one of the stores that has the baby clothes. A CM saw a very frazzled new mom and asked if I needed help. She helped me find a blanket and rang me up immed. (in front of some people just happy to know the screaming baby would be leaving soon). I was so grateful I almost cried. I thanked her several times. I wanted to go to City Hall, but the line was huge and the baby was still pretty upset.

I'm sure there are more instances, but I can't think of them now.

Here is one SG who appreciates all you guys do.

[Pinoy_Stitch_84]

It's an indescribable and great feeling to be appreciated by a SG. In one shift, I'll honestly say I have more appreciative guests than non appreciative guests, yet since this board is solely focused on talking about SGs, that's all I discuss 'cause it feels great to vent.

Check out the amiright website at amiright.com, click on Search underneath Music Parody, type in experiment 626 in the parody artist search bar, and search. There you shall find Disney humor in the form of a song parody.

[Main Streeter]

Check out the amiright website at amiright.com, click on Search underneath Music Parody, type in experiment 626 in the parody artist search bar, and search. There you shall find Disney humor in the form of a song parody.YEA! You did it Pinoy! ;) :D: Such a cool, fun site! :cool: Thanks for sharing Music Parody with us. :)

[Pinoy_Stitch_84]

Here's what happened today...

While loading the ride...
CM: How many of you?
SGT: No entiendo!
CM: (loudly) How many?
SGT: 4
CM: Thank You, Row 4. Jesus Christ!

Another party...
CM: How many of you?
SGT: No entiendo!
CM2: They don't speak English.
CM: No Duh!
CM2: There's six of them
CM: Well I'm not taking them, send them elsewhere. Man!

[brad]

ohh... i always thought you had to speak loudly AND slowly so someone who doesn't speak your language understands... now i know the slowly part is just overkill.. heh

[Main Streeter]

CM: Thank You, Row 4. Jesus Christ! :hysteria: This simply cracked me up! We had 2 cashiers at Emporium Mickey counter last night & 5 frickin lines. I finally begged for Guest Service CM who just stood near our counter & nicely (with clinched teeth) remained with us for 35 minutes trying to group all into 2 lines. I then moved to toys where I was alone with only 3 lines. :rolleyes: Makes CMs want to yell "Jesus Christ," but this is not The Disney way. Suffering & using humor is such a part of it all. :(

[Alyssa3467]

Something kinda similar happened to me last night in Greetings at the Hollywood counter. Two cashiers, one line. So far so good... A third CM was sent in to help. I noticed her, and explicitly told her her, "Make sure the Guests stay in one line." Five minutes later, I went to the Geämi machine to wrap something, and I happened to glance over at the third Cast Member... who had a second line in front of her. :eek:

Maybe I should've told her "customer" instead of "guest" since she kept calling for the "next customer" and I didn't have a chance to go over and correct her. :rolleyes:

[Pinoy_Stitch_84]

After hearing these merchandizing stories, I am starting to feel as if Disney World and Disney Land are in another dimension. Those guests certainly didn't have their brains with them. Five lines and two cashiers? Common sense weird guests. Oh wait, you didn't pack it with you.

[Sabbie]

Pinoy - Just a hello from another Filipino who works at the Studios. :)

[Wizard69]

It's very easy to lose the Disney Way...especially if you are having a bad day (and we all do at one point or another).

It's also very easy to lose the Disney Way when local management, scheduling and Disney in general don't give a crap about anyone but themselves. In my opinion, it's been getting worse and worse every year. It's no wonder alot of people quit. I quit Disney along with a bunch of the other old timers because, like them, I refuse to put up with the crap anymore. It's very hard to smile all the time when work is part of the problem of your unhappiness.

I still talk to my friends who quit and, like me, are much happier now that we left Disney.

[Pinoy_Stitch_84]

I don't mind "working" at Disney just as long as it's not every single day. I would like to obtain one of the professional internships I applied for, at least I don't have to deal directly with aliens known as guests. Some guests use the whole "I spent $1000 today" or "Too many rules" BS to make us feel bad. Honestly, no matter what happens, the guests will always blame the CMs for everything even if they're not directly connected to it.

Kumusta Sabbie? Maybe I'll see you at work one of these days.

[joanna71985]

Sometimes it can be hard to stay in Disney-mode (especially when the guests are cursing you out for not letting them see the characters, keep asking over and over "just one more" when the line had been closed already, ect). But at the wdwcp presentation at my school, the recruiter told a story (which was very touching). He had gone into NYC just a couple of weeks after 9/11 for a recruiting trip. Well, on the trip back he met a little boy with his father (I forget his name). They were chatting about Disney and stuff. Well, right before the plane landed the little boy said "Uncle Steve, my mom is in heaven". Then Steve said "that is a nice place, my mom is there too". But then Steve dropped a bombshell. He said the little boy's mother was in the 2nd Tower in NYC. :( So he said that's the kind of people Disney is looking for, people who make magic for people like that little boy. I think that story will stay with me (especially since my family lost a dear friend in one of the towers).

[Pinoy_Stitch_84]

The greatest magical moment for me as a CM is receiving a big hug or "thank you" from a guest. I will never forget Alex. I hope he still remembers me 'cause I will never forget about the boy whose birthday I made happier.

[SueOKW]

I was a cashier all the way through college... it taught me a lot about people and about me. Some of the rudest, nastiest things happened. When you are at the counters and people are all over you - look around - there's bound to be ONE nice "customer" :cool: or something good happening to make you smile.

Of course, I could be totally insane. (My goal is to retire and work somewhere at WDW, I think I'll fit right in.)

We arrive in about 10 days, hopefully you will see less of me at the souvenir counters forming line number 3 .........honest to God, how much Disney crap does a kid need? :mad:

[Alyssa3467]

I've learned my lesson about giving directions since then... On Saturday, I was telling less experienced Cast Members "You are to pull only from that line. Do not under *any* circumstances allow another line to form." :rolleyes:

[Pinoy_Stitch_84]

It certainly takes a lot of guts and patience to endure the "crap" while on-stage.

I have started to speak to non-English speaking guests in their native language, manily Spanish, once again after vowing to speak only English. The only downside to this is the way they speak English afterwards. I still feel as if my mind is being played with, yet I find it expedites many things. The lines certainly aren't held up as long because some people don't know what "How many people in your party?" means or stare at me wondering what I'm saying. It still hurts my feelings when they switch back to English after they speak to me in their native language, which I kindly speak to them in if I feel like it.

Why speak to me in a foreign language when you're not going to be consistent with it anyway, especially since you don't know me? And why pretend to not know English when you do? Don't tell me you don't speak English, I'm standing in front of you, listening to you speak the language just fine.

[hobie16]

After they've switched back to English tell them, in Spanish, that you don't speak English. That should be good for a few double takes.

[meonlyica]

i get to the point that i will talkto them in spanish of the numbers cuz they cant seem to get the concept of 1 through 6 in english or spanish. they also dont understand get out of the rocket, get behind the yellow line, and get back. The other day we were back up at unload and they decide to run back to try to get in the train. i station stopped when the 4th train came in and of course we went down a few seconds later when the fifth train tried to come in. one of our cast members told them look what u just did. u broke our ride but i dont think they cared.