ever been "fired" by a guest?

[SRT_GB]

2 years ago, i was working the DCA package express window (which is now the lost & found window) when this guy comes up demanding a band-aid. I told him I couldn't give him one, but he said a security guard sent him to guest relations to get one, an obvious lie. So i told him guest relations is the next window over. The guy gets into a verbal argument with the guest relations cast member who was closing his window at the time, yelling all kinds of 4-letter words, threatening to sue, blah blah blah. The guest relations cast member sent him away, so he came back to me and yelled "That guy is an a-hole, i want a band-aid, my wife is bleeding." I tell him again I can't give him one. He then asked for my name. I politely pointed to my nametag and gave my first name. Then he yelled "all right, you're FIRED!" and stormed off.

anyone else ever get "fired" by a guest?

[Excalibur]

yes, quite a few times actually, mainly for things beyond my control, like prices and things like that and occasionally for misjuding a turning when pushing a dolley, I hear can I have your drivers license... your fired. Ok go the **** away, is all I think.

[techie-13]

I once watched a guest get really upset because we wouldn't let him back into an theater after a show was over. My coworker was trying to handle the guy and the guy kept going on about how he was going to complain and get Tim fired. The real fun began when he demanded Tim's name and then kept accusing him of lying and giving him a false name. Tim's name is Tim Allen. :wink: (This was while "Home Improvement" was a top show.)

[Dante101]

I used to love when people would demand to know my name. I'd always get a confused look on my face, stare down at my nametag and say, "It's...ummm, uh..." And then, when they'd demand my last name I'd say, "I'm sorry, we're not allowed to give our last names, to protect us from crazy people and stalkers."

[tabacco]

"...crazy persons such as yourself."

[Dante101]

Exactly. That was definitely implied. :wink:

[BB Blueyes]

I used to love when people would demand to know my name. I'd always get a confused look on my face, stare down at my nametag and say, "It's...ummm, uh..." And then, when they'd demand my last name I'd say, "I'm sorry, we're not allowed to give our last names, to protect us from crazy people and stalkers."

You mean you wore your REAL name? I rarely did. My nametags kept breaking (Disney use cheap glue?? Never!) and the guys in costuming thought it'd be funny to order my name tag with a different month on it, my name being April. So I spent most of my years as June or May. In fact, I don't think I have an April name tag :cry:

I loved pissing off the already pissed off. I only got busted once for it and had to spend 2 weeks in another department. :twisted:

[Dante101]

What I loved doing when a guest was pissed off at me, was to make fun of them, in a 'legal' manner. Pointing out how stupid they were being, or how lame their logic was, etc., but doing it in a way that wasn't blatant.

[SRT_GB]

You mean you wore your REAL name? I rarely did.

I had a friend who always lost or forgot his nametag, so he always wore the spare nametags that they had in our shop. He ended up wearing MAN several times I think until he lost that one, too.

[Polar33]

He ended up wearing MAN several times.

LOL, one of the leads in vending has worn a "Van" nametag for so long that none of the new-hires know him by his real name. He got annoyed by it and is back to his regular nametag.

I need a fake nametag. One thing that really annoys me is when people come up to me and address me by my name like they have known me for years. I have a horrible time remembering people to begin with, and these people don't help the situation. A fake nametag would make the imposters easy to spot.

[Weeble]

I used to love wearing fake tags too. You can use your middle name for your tag which is fine if you are a caucasian (billy ray, emma sue etc) but for a hispanic causing panic like me...well let's just say many people referred to me as Munoz for a while. I also still have an Elvis name tag, Tyrone, Hung, Alf, Alff, Alfredd, Alfreddd amongst others.

:pbjtime:

[Fritter]

He ended up wearing MAN several times.

LOL, one of the leads in vending has worn a "Van" nametag for so long that none of the new-hires know him by his real name. He got annoyed by it and is back to his regular nametag.

I need a fake nametag. One thing that really annoys me is when people come up to me and address me by my name like they have known me for years. I have a horrible time remembering people to begin with, and these people don't help the situation. A fake nametag would make the imposters easy to spot.

haha Van, I know his real name! I always thought that was funny when I saw him with that nametag. Heh, let's switch nametags so you can spot those imposters :lol:

[Zazu]

Dante wrote:

What I loved doing when a guest was pissed off at me, was to make fun of them, in a 'legal' manner. Pointing out how stupid they were being, or how lame their logic was, etc., but doing it in a way that wasn't blatant.

If I have time, I subject such guests to a jury of their peers.

Okay folks, how many of you think this man deserves to go in front of all of you, just because he's in a hurry?

<dead silence> :roll:

Okay, how many of you think he should go to the back of the line and wait nicely like all of you did?

<loud applause, cheers, plus a few comments I wish I could have made myself> :hammer:

Not all guests are stupid -- it just seems that way some days.

[Morrigoon]

If I have time, I subject such guests to a jury of their peers.

Okay folks, how many of you think this man deserves to go in front of all of you, just because he's in a hurry?

<dead silence> :roll:

Okay, how many of you think he should go to the back of the line and wait nicely like all of you did?

<loud applause, cheers, plus a few comments I wish I could have made myself> :hammer:

Not all guests are stupid -- it just seems that way some days.

Oh man! IF ONLY I had the guts to say stuff like that! I get the "I'm going back to Mexico/India/Canada/Idaho tomorrow" line all the time! Congratulations, hope you had a nice time, but until your fastpass actually becomes valid, you're NOT using this queue!

Thing that drives me nuts is people obviously don't "get" how fastpass works. "Why is your fastpass closed?" Because they've all been issued out. "Why did you run out? Why can't we still get one?" Because, numbnuts, if we issued an unlimited number of them, it wouldn't be fast, would it? "I'm going back to Mexico/India/Canada/Idaho tomorrow, can't you help me?" No. Not unless you want to ride separately and go single rider. "No we want to ride together, can't you get us in faster? The standby queue is to your left

Seriously, no one seems to get the connection between a limited quantity of fastpasses and a shorter wait time.

"Why do you only issue a certain number of fastpasses?" Uhhh... so it'll be...........fast?

[Dante101]

"I'm going back to Mexico/India/Canada/Idaho tomorrow, can't you help me?" No. Not unless you want to ride separately and go single rider. "No we want to ride together, can't you get us in faster?
Damn! End of conversation! If it was such an urgent desire for them, they'd jump at the single rider offer! People can be so spoiled...

[BirdMom]

People can be so spoiled...

When I first started working in attractions I was shocked that people demanded seats in certain places on some rides. In all the years that I had been a guest or worked in merch. it never occurred to me to sit anywhere but other than where the loader placed us. If we happened to get the front or the back we lucked out. I always hated the people in Pirates who would try to reseat themselves when were were running four queues and seating for maximum capacity (22 per boat no matter what) because it was a high attendance day. No matter how nice you'd try to be about explaining that it was currently too busy to accommodate their special request, please come back late at night and we'd give them their very own boat, they'd still be piggy.

[Freak]

Not to be picky or anything, but I always ask nicley for the back of anything I go on. Seems to be fitting of where I should be. Stuck at the very end....Away from everything.

[tabacco]

Yeah, the groupers on Thunder and Screamin' don't seem to mind, as long as you're willing to queue behind whoever's already waiting for that row (and assuming you're nice about it, of course :))

I wonder if anyone ever requests the front or back on Gadget's ;)
"Gotta feel the Gs, man!"

[Weeble]

Freak....I love you.

[Freak]

Errr, um okay? :shock: :?: Whoa there man, I'm a dude, dude. Reason for the avatar is from http://www.matazone.co.uk/littlegothgirl1.html.

[tabacco]

Dude!

[Freak]

Yah, my bad on that one. I should've posted about the avatar, slipped my mind. I'm just some dumb idiot. :oops: Sorry.

[tabacco]

No, I was just continuing the "dude" theme from the previous post, not actually being surprised :)

[Freak]

Oh! My bad. LoL!

[CujoSR]

HA HA HA HA!!! I did think you were a chick!!! Too Funny!!!

[Weeble]

Sheesh, the love I was giving was because you seemed so down in the dumps with that whole "where I belong". For the record: I still love you...dude.



:pbjtime:


PS for those of you keeping track at home, that's the second person I have mistaken for a girl :)

[CujoSR]

I forget who was the first?

[Weeble]

Poor ole Polar33. He said "that's me in that picture" and I was looking at the wrong picture and said he was a cutie.

:pbjtime:

[CujoSR]

Gee... how could I forget that one :oops: He's my best friend too.

[VonSeegs]

Well I was going to reply about how I wore an 'Otilia' nametag for awhile and how funny that was because I'm this little blond white girl but I got lost in the whole Freak-is-a-guy-not-a-girl-but-Weeble-still-sends-the-love thing that it doesn't seem so funny anymore. Oh well.

[PoohBunniesHutch]

Well on pirates, I ask for anything other than rows 5 and 6, not because I want to be in the front, but because they hurt my a**. I can feel the rollers on the last two rows and it kills my tailbone(shattered in an accident) but other than that, I don't request any row or seat-except on soaring- bottom or middle row, you couldn't pay me to get raised up that high-lol!

[cathoswolf]

who has not been fired by a guest. I have been fired by guests about 5 times when i worked there.

[BirdMom]

I know this thread's been up awhile, but it took me this long to remember that I was "fired" by a wise-ass spoiled 8-year-old. It was over at Pirates, and he decided to wait on unload while his family went on the ride...don't know why a kid wouldn't want to go on Pirates, but this one was weird. He was screwing around with his grandmother's wheelchair, rolling into other guests as they were trying to exit and just plain blocking the dock. I was on unload, so I finally walked over to him after a few dispatch cycles and told him quite firmly to put the chair back by the fence and just sit there. Well, he got this nasty look on his face (I swear, he would have intimidated Donald Trump) and glared at me. I think we must have been in lunch rotation because I was still there when the family came back and he bounds out towards them and starts yelling at the top of his lungs "I want her fired!!!" What was a little surprising was that his mother gave him this indulgent, but still questioning look (not the first time this happenned Mom?). And the problem? "She made me sit still!!!" The kid was still having a hissy while the family exited the ride and they just kind of ignored him - I was half thinking he was one of those kids that they write all those awful t.v. shows about. You know - the overbearing midget in the trapped in the kid's body? What's sad is that there were probably 29 other normal kids plus some poor teacher stuck in a classroom on a daily basis with this brat.

[flower]

ok, I know this is a very old post, but I had to relate. I can't remember exactely why she was mad with me on the phone. At the end of the conversation she threw at me "What was your name again?" "My name is ***" "Well, ***, you better get a new job because I'm taking YOURS!!"
hahahahahahaha yeah right!

[Dante101]

I once moonlighted at the Hilton, driving their shuttle bus, and one day I had some irritating guests that I knew were from another hotel. (They kept shouting "are we going to sit here all day" and "can we leave now" - basically acting like little kids shouting "are we there yet?") Our bus was on a schedule, so we had to wait another 5 minutes - something they wouldn't know, because the shuttle for their hotel (next door) has no schedule, and leaves immediately.

Normally I don't care if non-guests ride the bus, but these people were really irritating me; so I asked to see their room key (something we do on crowded days), proving they were not staying at the Hilton and told them to get off my bus.

They were really pissed off, and asked for my name. I looked above my head at the little sign which read "Your Driver is Dan" and said, "Ummm, my name is Dan."

"I know that smart-ass, what's your last name!?"

"Sorry, we can't give out our last names for safety reasons."

"Well I want your supervisor's name then!"

"Look, you're not staying at our hotel - I don't have to give you anything!"

"Give me your supervisors name!"

"Okay. Peter Pan, okay? His name is Peter Pan. Now get off my bus."

I can't understand why people are rude like that in the first place, but to be rude when you're basically trespassing is totally beyond me. :roll:

[coldfire409]

The first time a was "fired" by a guest was when I was working at Alien Encounter. It's a circular theatre and has three rows of seats that are stepped up from the row in front like in a stadium. Anyways it was close to the end of the load and there were a few seats scattered about the theatre. There was this party of six that could have taken three seats each on the end of an aisle and be farly close toghter. Well anyways they decided to just stand there and when I was holding up the restraints so they could sit down they just stood there. I asked them nicely to take a seat and they refused. At that point I took them out of the theatre and told them they would be on the next one. That infurated them to no extent they said that there were going to write a letter a week until I was fired for throwing them off the ride. They only had to wait a few mins until the next show began :bang:

[FebruaryStar02]

A Guest tried to "fire" my lead once. She was bringing out cups of water for us (yeah, it's rare, and it's the only attraction that I know of where they let us drink water On Stage, but it gets so bloody hot out there) and this rabid AP went off on how that was Bad Show and some other crap about "Walt's Vision." Sometimes you can't help but worry.

[tabacco]

A Guest tried to "fire" my lead once. She was bringing out cups of water for us (yeah, it's rare, and it's the only attraction that I know of where they let us drink water On Stage, but it gets so bloody hot out there) and this rabid AP went off on how that was Bad Show and some other crap about "Walt's Vision." Sometimes you can't help but worry.

DC Canoes are allowed to have water too, I believe.

[IndyBob]

CM's are allowd to drink water on stage at any attraction if it is code 90 or higher.

[FebruaryStar02]

CM's are allowd to drink water on stage at any attraction if it is code 90 or higher.

DC Canoes are allowed to have water too, I believe.

See, you learn something new every day.

[Zazu]

CM's are allowd to drink water on stage at any attraction if it is code 90 or higher.

DC Canoes are allowed to have water too, I believe.

See, you learn something new every day.

Y'all should move to WDW. We can not only drink water on stage year-round, we get Company-issued water bottles to drink it out of!

Not that I'd *mind* a more California climate, mind you....

[pixiedust]

CM's are allowd to drink water on stage at any attraction if it is code 90 or higher.

Has anyone seen the ugly water bottle holsters they give the parking lot CMs? :wink: It's kinda nice though, cause you can use the pockets in them for extra storage (ie: reference guides, etc..)

[Freak]

....this rabid AP went off on how that was Bad Show and some other crap about "Walt's Vision." Sometimes you can't help but worry.

...Guess Walt's vision included extremly dehydrated CM's on hot days...

Okay but seriously, who cares if you drink water? If I was standing in line and ride-ops/CMs/whatever are drinking water...big deal. I don't see the AP's point either...it's not like anyone noticed it... Until the AP had to go and spout off about it...

[FebruaryStar02]

...Guess Walt's vision included extremly dehydrated CM's on hot days...

Yeah, apparently that, and $10 churros, placed conveniently near the entrance/exit of your attraction, close enough you can smell them at all times...mmm, churro...

Okay but seriously, who cares if you drink water? If I was standing in line and ride-ops/CMs/whatever are drinking water...big deal. I don't see the AP's point either...it's not like anyone noticed it... Until the AP had to go and spout off about it...

I wouldn't care. It's bloody hot out there. If the Guests feel the need to buy a mist fan or carry water with them because of the temperature, we should all be able to keep hydrated, too. And it's not like we have our own personal water coolers we take with us, it's just a little cup or a bottle that we keep in our console or phone box or whatever. Lame, lame...

[Polar33]

During my training, my trainer told me that for the most part, you are on your own out there. When it comes down to it, if you need to take care of yourself, wether it be for hydration, shade or what have you, you need to put the guests on hold take care of yourself first. The guests have the ability to go someplace else for their needs...you don't.

While it may sound a little extreme, it's true. If the choices are between passing out due to heat exaustion and drinking water on stage I really don't think there is even a decision to be made. If you don't take care of your self first, you won't be able to take care of the guests. Simple as that.

[Tim Gaines]

I know at Honey, before they closed off that awful water-lifted rotating ball-thing? ..yea, that one, if it was hot out there I'd simply drink from the lifting foutains ... funny enough, the same foutain little kids would pee into -- no, not really. Its awful, at Autopia and Honey and other Eastsider-attractions, and I think most Westsiders too, we have to wear pants, PANTS in the Cali summer, damn. And to not drink water 'On stage' - let an AP tell me something like that, I think it's my body, and if ME drinking water RUINS your image of Disney, well I dont know what to tell ya... besides, Disney would find themselves in a very actionable lawsuit if you passed out due to heat stroke, exhaustion, or cramps, BECAUSE it's BAD SHOW to drink water on stage, and they didnt afford you the chance to get some.

[lady ulrike]

I wonder if anyone ever requests the front or back on Gadget's ;)
"Gotta feel the Gs, man!"
Believe it or not, we get requests for the front or back all the time at Gadget's. It's mostly little kids asking, but sometimes it's not.

[SpaceRanger]

I wonder if anyone ever requests the front or back on Gadget's ;)
"Gotta feel the Gs, man!"
Believe it or not, we get requests for the front or back all the time at Gadget's. It's mostly little kids asking, but sometimes it's not.
Yup... a few years ago I used to take my little cousin, and he'd ALWAYS want the front or back every time... I always just had to laugh. Poor kid was afraid of half the rides in fantasy land, but he HAD to do Gadget's and he HAD to have the front or back...

[trojantuba]

You mean you wore your REAL name?
Towards the end of my time on the Jungle Cruise, I realized one of my Disney Goals..I had a nme tag that said skip..I paid a hefty price for though. It was funny cause If you know Jungle..you know that "skip" is used in everything other thing they say there.."move it up skip" , "hold it up skip" , and so on. It was fun.

Edited by Polar 33: Fixed error in BBCode.

[kutisusie]

Back to the water thing, at the Matterhorn last summer, we started a great tradition that continues today. It is called Pina Colada day. Someone brings a blender, someone brings pina colada and margarita mix, and away we go, drinking on stage, the guests thinking it is water.
There was never any alcohol in them, unfortuantly, but I guess you can't have it all. :wink:

[Mansion Girl]

LOL!

I got fired by a guest because I didn't give his daughter a pink Magic Carpet at the Aladdin ride.

He asked for my name and said nevermind now I know why they make you wear those name tags.

Little did he know Roxy isn't my name. I missplaced my nametag and asked Base for a really unique name. :p: Sorry Roxy you've just been fired.

[Adamthebutler]

I told a guest three times to park her stroller in a certain spot, and naturally, she didn't do it. I then walked over to the stroller, parked it where I told her to do so. She was in line and watched me do this. She then told me that "I shouldn't be allowed to work for this company with that type of attitude."

[RCTfan]

Speaking of the wrong nametags...

My friend and I would trade nametags and make fun of one another at Kidcot to the kid's enjoyment. Technically, we'd be making fun of ourselves. Guests that weren't around would be like "Carrie, where is the exit" and the she would answer and not I. Ha.

We should carry an extra nametag in our pockets. When asked what our name is, take off our real nametag replace with fake. Point. Bwhaha. They'd be confused but would believe it. Stupid guests.

[McGintoy]

Two guys came up the exit at Tomorrowland Station and jumped onto the train while there were still guests loading from the entrance. I had to tell them about three times that they came the wrong way before they heard me. When they finally heard me telling them to go back out and come through the entrance, they just smiled as if I was joking. I smiled back and did a little hand-gesture to get off the train. They ran off of the train and to the entrance and made it to the load gate just in time to see the train start rolling forward. They asked me what my name was and I pointed at my nametag. They were struggling to read it in the dark so I just announced it to them. One of them said "Alright, I'm going to report you. You're so fired." Then the other chimed in, "Yeah! Say goodbye to your job!"

I thought it was funny.

And for the WDW CMs who may be a bit confused with this story, at DLR, our gates must be closed, all passengers must be seated, and the platform must be clear before we can send the train.

[Zazu]

Two guys came up the exit at Tomorrowland Station and jumped onto the train while there were still guests loading from the entrance. I had to tell them about three times that they came the wrong way before they heard me. When they finally heard me telling them to go back out and come through the entrance, they just smiled as if I was joking. I smiled back and did a little hand-gesture to get off the train. They ran off of the train and to the entrance and made it to the load gate just in time to see the train start rolling forward.I just *love* it when they do that. Especially when if they'd listened to me the first time they would have made it onto the same train.


I thought it was funny.Oh it is, it is!


And for the WDW CMs who may be a bit confused with this story, at DLR, our gates must be closed, all passengers must be seated, and the platform must be clear before we can send the train.Huh? Like there's any *other* way to run a railroad?

I mean, other than the way some guests *demand* that we run it?

[Natural Selection Fan]

I had a pair of drama teens try to weasel their way through fastpass with a very obviously Photoshoped re-ad pass. I probably wouldn't have noticed except that they shoved their way past all of the FP people waiting and that alone was a major red flag.

I told them to go back to the end and wait their turn and one of them said that City Hall told them they could. "Then City Hall is wrong" I said. "You need
to go back to the beginning of this line."

Then they start this "we're going to tell them how awful you were to us!"
routine. I say "I think you should." Be sure to take this pass with you and ask why the pass has a white border around it and why the phone extension written on it is not a City Hall extension!"

Blew them out of the water. :twisted: :rolleyes:

Of course I had tower call around to other attractions and forwarn them
about these two.

[CerasiJ]

I had a pair of drama teens try to weasel their way through fastpass with a very obviously Photoshoped re-ad pass.

Who the hell has the time to Photoshop fastpasses, I mean, WTF? Don't these people have jobs/lives??

[Natural Selection Fan]

Who the hell has the time to Photoshop fastpasses, I mean, WTF? Don't these people have jobs/lives??
Some locals will try just about anything to avoid waiting in a queue.

[CerasiJ]

Some locals will try just about anything to avoid waiting in a queue.

Apparently!!!! :p:

[EpcotGolfer]

Some locals will try just about anything to avoid waiting in a queue.
And if you think about it, the time they took to photoshop it was probably longer than the time they would have had to wait in the queue anyways.