Get The Hell Out Now!

[IndyandMarion]

*Alarm blaring in the building*

Me (What I'm thinking): Ladies and gentlemen we ask that you get the hell out of the building right now unless you want to die!

What I really said: Ladies and gentlemen we have an emergency situation, at this time we ask that you quickly exit the building in an orderly fashion but at a quick pace.

*Various calls to Launch Base and my reply*
People want to know if they can get their fastpass back.
Reply: Ask them what's more important, their fastpass or their freakin life

People still aren't leaving
Reply: Then tell them to get out by getting right up on them and telling them there's a fire in the building damn it!

People are clear of *insert area*
Reply: Good, now get yourselves out of there as well.

Me: Attention inside coaster, this is launch base. I'm shutting the ride down from launch base right now, anyone else inside, get out of the building now.


What had happened is the Coaster is getting a brand new paint job, inside and out. Well the painters and their infinite wisdom managed to break one of the water lines that supplies the water to the AC system and the sprinkler system which in turn gave us a fire alarm. How PAINTERS managed to do this, is beyond me.

So here's a few things that happened:
As Im speiling to the load and alley way that they need to leave, they're all standing around not moving at all.

People yelling at various CMs because they couldn't get their fastpasses back (Because as we all know, there aren't any left in the world).

One person even yelling at a merchandise cast member because the CM couldn't do a refund/exchange for a guest because everyone was not allowed inside the building...The guests excuse, we just didn't want to deal with the exchange.

A six year old yelling as us because we closed the ride and he couldn't ride (What'd up silver spoon)

People yelling at us for not telling them why we closed.



No one was hurt and it wasn't even a fire, just painters screwing up. Anything interesting happen with you guys lately?

[tenprincess]

The fun with outdoor attactions is that we get to shut them down during a thunder storm. And being down in florida, that is almost every day. Thoes who are aware the astro orbitor is one giant lighting rod.

Me: Due to the weather we are closing down this attraction, and it will reopen when the weather has improved.
Guest: Why are you closing it?
Me: There is lighting and thunder and for safety reasons we are evactuating the ride.
Guest: Why can't I ride?
Me: Because you will get struck by lighting.
Guest: So why can't I ride?
Me: How about this, I have always wondered what a person looks like when they get struck by lighting, so if you really want to ride, be my guest. :p:

[Karnever]

Guest are morons out here in Ca we have to shut down operations if there is a Earthquake.. So one Day I was in tower at splash and we had an earth quake we stoped everything and got word to just cycle out the Attraction...I speiled to the queue that due to the minor Earthquake we just had we have to stop loading at this time to inspect the attraction to make sure it is structualy safe... 2 minutes pass and DFD says we also have to Evac the Queue... so I speil again this time saying Ladies and gentlmen we need you all to please reverse your direction in line and leave the Attraction due to the earthquake we had so we can inspect and make sure all of splash Mountain is structualy safe and nothing falls on you... sure enought there was a line of moronic guests just standing in the station demanding fastpasses becasue they were in line. I swear a terrorist could come running into the station with a bomb strapted to his chest and these stupid guests would still be pissed and demand there Fastpasses back

[IndyandMarion]

I swear a terrorist could come running into the station with a bomb strapted to his chest and these stupid guests would still be pissed and demand there Fastpasses back
Your kidding right?

Terrorists at Disney Parks="Parents" who whine when we say their child is too short to cry.

[hhsrat]

The fun with outdoor attactions is that we get to shut them down during a thunder storm

I apparently work at the wrong outdoor attraction. We've had ride vehicles STRUCK by lightning, with guests on board, and we did not go 101.

[Natural Selection Fan]

I had to EVAC a show attraction when a guest had a heart attack near the back. All the people in front either boo'ed me or sat there demanding compensation for their whole 10 min. wait.

I can still remember when I used to like people.

A distant memory at best.

[tenprincess]

I apparently work at the wrong outdoor attraction. We've had ride vehicles STRUCK by lightning, with guests on board, and we did not go 101.

The only attraction that goes 101 during a thunderstorm is Astro Orbiter (in tomorrowland that is). I'm surprised they allow your attraction continue operations when there is lighting. Which attraction are you talking about?

[Zazu]

The only attraction that goes 101 during a thunderstorm is Astro Orbiter (in tomorrowland that is). I'm surprised they allow your attraction continue operations when there is lighting. Which attraction are you talking about?Um, not true.

I'm certain that the WDW Railroad, Splash Mountain, and Big Thunder Mountain also go 101 for lightning, and I'm told that all other outdoor attractions do as well.

Be pretty stupid not to, but then we are talking about Disney management....

[tenprincess]

No, I understand almost all of the outdoor attractions go 101 due to lighting, but since I'm based only in tomorrowland, I can only be certain about tland attractions. I have only been working for Disney for 3 months and I'm still learning, and I will probally still be learning new things about this company 25 years from now.
This will sound strange but I kinda like it when astro goes 101, then I get to have fun with the guests. Like when they ask me when the rain is going to stop, and I ask them if they have God's extension so we can ask him :p: . Or when they ask how long is it going to rain, and I tell them that it can rain anywhere from five minutes to five days :eek: ! My job may be stressful at times, but I like it when I can joke around with the guests and they laugh about it.

[VICisGOOFY]

No, I understand almost all of the outdoor attractions go 101 due to lighting, but since I'm based only in tomorrowland, I can only be certain about tland attractions. I have only been working for Disney for 3 months and I'm still learning, and I will probally still be learning new things about this company 25 years from now.
This will sound strange but I kinda like it when astro goes 101, then I get to have fun with the guests. Like when they ask me when the rain is going to stop, and I ask them if they have God's extension so we can ask him :p: . Or when they ask how long is it going to rain, and I tell them that it can rain anywhere from five minutes to five days :eek: ! My job may be stressful at times, but I like it when I can joke around with the guests and they laugh about it.

Kudos to you, tenprincess, thats makes me think that the best way to deal with guest stupidity is to be humorous about something as negative as an attraction going 101 or rain ruining a guest's day. I have been with the company for 11 months and I still learn new things on how Disney functions in my department. Guest interaction is probably the main reason why I love working at WDW, its just so much fun and they help make you day go by smoother, faster, and better. At least most of the time.

[IndyandMarion]

Coaster goes down when we a super cell/storm move through. Not because of the weather itself, but because of the exit ramp getting backed up by people not leaving.

Considering Coasters "main emegency exit" is the exit ramp...yeah, in the event of a lightning bolt hitting the building and causing a fire, we have nowhere to go. Well, the guests don't...We have about seven different routes we can take to get the hell out.

[hhsrat]

I'm surprised they allow your attraction continue operations when there is lighting. Which attraction are you talking about?

Kilimanjaro Safaris

[se8472]

yeah during lighiting it seems everything down to Swiss Family tree house goes 101.

But I was at the park earlyer today as a guest and got in line for Astro when it went 101 for lighting...I have never seen a more rude guest in my life...yelling at the "bottom of astro" CM about how he just destroyed his day (mind you its 9:34 and the park closed at 10). He was alos dropping the F bomb and the S bomb and every other bomb possible.

Makes me glade at Space we usually have 2 CM at almost every position...giving you back up. God knows when a out of control guest is going to come storming up the FP line.

[tenprincess]

Guests can be quite rude when astro goes 101, especially to whoever is at astro bottom. People usually freak out at me for not giving them attraction re-entry passes. Cry me a river people seriously, it's florida and hurricane season it's going to rain, deal with it! Ranting over, I've closed down that attraction a few times because of the weather, however if a guest begins using innapropriate language, I do suggest they finish their conversation with security.

[LostMalfoy]

If a guest begins using innapropriate language, I do suggest they finish their conversation with security.

Lol! I like that. I can just see one of our cast members inviting a guest to 'finish their conversation with security.'

[BreakerVolant1081]

Wow. Generally, DLRP guests count as the rudest of them all, but I have to say that whenever I've had to close a ride due to a thunderstorm, I never encountered any verbal abuse... Sure you get people demanding Backdoor Passes after waiting at Dumbo for an hour, but in general, they're quite understanding.

The big exception was during one heavy thunderstorm at Casey Jr... I had to evacuate the waiting line (which is covered by trees) and I had several groups of people refusing to leave out into the rain. I had to remind them with some urgency that it is not a good idea to stand under a tree during a thunderstorm.

Yeah. Back to WDW now.

[IndyandMarion]

Cry me a river people seriously, it's florida and hurricane season it's going to rain, deal with it! Ranting over, I've closed down that attraction a few times because of the weather, however if a guest begins using innapropriate language, I do suggest they finish their conversation with security.
Which is why at rope drop (If I'm available to do it), and I do my opening speil to the guests I tell them this:

And in case any of you don't know, this is FLO-RI-DA. We are not known for our cool temperatures and sunny days in the afternoons during the summer! We are known for our hot temperatures and rain in the afternoon. As they say at Splash Mountain, Dry is NOT an option! There is a slight chance that one or two rides will close because of the rain. After it rains, it becomes humid. When it becomes humid, you WILL get hot! Please drink plenty of water and powerade...and no, the alcohol loophole does not apply for water!

Granted, it's only 100 people or so that hear me, but even if was ten people, if Coaster goes down due to weather (Because of the exit ramp being backed up), or what have you, that will be ten or 100 people less that a cast member will have to deal with....

[tenprincess]

And in case any of you don't know, this is FLO-RI-DA. We are not known for our cool temperatures and sunny days in the afternoons during the summer! We are known for our hot temperatures and rain in the afternoon. As they say at Splash Mountain, Dry is NOT an option! There is a slight chance that one or two rides will close because of the rain. After it rains, it becomes humid. When it becomes humid, you WILL get hot! Please drink plenty of water and powerade...and no, the alcohol loophole does not apply for water!
....

Seriously, do you want to come over to mk and give this speil? Even then I still would probally get the questions of why is it raining, when will the rain stop, why is it so hott, blah blah blah... A fellow cm did get asked why it isn't written anywhere that people should drink plenty of water )common sense?!?. :confused: )

[IndyandMarion]

You think that's wise? Putting something on the maps saying to drink plenty of water and locations where you could buy water or locations of water fountains?

Guest: Do you sell water here?
CM: (At a cart that sells nothing but water) Nope, we only sell fertalizer for plants.

See what I mean? Remember, I'm on a quest to bring the IQ of many guests to a reasonable level....do you realize what questions would come of this terror?

[tenprincess]

See what I mean? Remember, I'm on a quest to bring the IQ of many guests to a reasonable level....do you realize what questions would come of this terror?

Yes, but who would I laugh at guilt free? :p: It only bothers me when guests become angry over their stupid questions or they are putting themselves or another guest in danger (safety first). I love a good laugh. If all of our guests were smart I would become bored very easily, I don't know about you, but I like stupid questions so I can have witty answers. Plus if the guest understands the joke, they laugh about it too, it's great.

[Miee]

That behavoir isn't uncommon for customers at all. I used to work in an arcade that was next to a laundromat. Long story short, a dryer caught on fire and so the fire department came in and had us evac.

This was in the form of a couple of firefighters walking in, in full gear as smoke is starting to leak into our place and announcing that everyone needs to leave and they need to get access to the back so they can start checking the celing for additional fire.

I had to calm one little girl down who was terrified that the fire was going to get her but I had a handful of people who couldn't understand why we were evacing and insisted that they had to turn in all their tickets RIGHT NOW.

[leftcoaster]

Yes, but who would I laugh at guilt free? :p: It only bothers me when guests become angry over their stupid questions or they are putting themselves or another guest in danger (safety first). I love a good laugh. If all of our guests were smart I would become bored very easily, I don't know about you, but I like stupid questions so I can have witty answers. Plus if the guest understands the joke, they laugh about it too, it's great.But isn't that a catch-22? If they are SG's, then how would they understand the joke?... especially when the joke is on them? ;)

[tenprincess]

Usually other guests will understand the joke and laugh about it, once in a blue moon the guest who asked the question I gave a random answer to will get the joke. And it's always a good laugh with fellow cm's :p:

[Traumawolfe]

I had to EVAC a show attraction when a guest had a heart attack near the back. All the people in front either boo'ed me or sat there demanding compensation for their whole 10 min. wait.

:rolleyes: I remember when I worked as a paramedic while attending medicalschool, responding to a cardiac arrest at the local VFW. He collasped on the dance floor and everyone just kept dancing around him while we intubated, started IVs and defibrillated him. Someone actually asked us if we wanted a beer while we were working.

[Dragonrider1227]

people are morons. Pure and simple. I wonder if they've been like this since Disneyland opened in '55. :confused:

[SRT_GB]

Today we had a fire alarm test in the GCH. Someone came on the PA and announced something to the effect of, "We will be conducting a test of the fire alarm system shortly. Please disregard the alarm. There is no need to leave the hotel." Then, when the alarm went off, people amazingly asked what was going on, is there a fire, etc. We actually had to tell them they were just testing the system, there is no fire, everything's fine.

[SpamPutney]

Today we had a fire alarm test in the GCH. Someone came on the PA and announced something to the effect of, "We will be conducting a test of the fire alarm system shortly. Please disregard the alarm. There is no need to leave the hotel." Then, when the alarm went off, people amazingly asked what was going on, is there a fire, etc. We actually had to tell them they were just testing the system, there is no fire, everything's fine.I don't know if this is a fair example. Fire is a serious thing, and you can't really mock people for being concerned when they hear a fire alarm going off. Yes, you made an announcement, but what if some people couldn't hear the announcement, or simply weren't paying attention? I would be more alarmed if no one reacted to a fire alarm.

[Zazu]

I don't know if this is a fair example. Fire is a serious thing, and you can't really mock people for being concerned when they hear a fire alarm going off. Yes, you made an announcement, but what if some people couldn't hear the announcement, or simply weren't paying attention? I would be more alarmed if no one reacted to a fire alarm.I gotta agree on this one. Reacting to a fire alarm *drill* is really a high quality error!

[MichelleKonstantine]

The other day Rockin roller coaster went 101 so I went get the people off the ride. So I poped the harneses to get them out. As soon as I poped this woman's harness she broke out into to tears. She just balled and cryed and cryed the whole walk to the exit normally people are mad or happy that they get to see the ride with the lights on but this woman just had a break down in the return tunnel . . .strange huh?

[leftcoaster]

I gotta agree on this one. Reacting to a fire alarm *drill* is really a high quality error!As opposed to the Eagles/Chargers football game in Philadelphia Sunday. Apparently the fire alarms went off in the stadium, and no even thought about leaving. A few minutes later, they did make an announcment that it was a false alarm, but no one moved from their seats ?! :eek:

[TERRB005]

Its a good thing that all of us CM's still have some kind of brain that we use ON A DAILY BASIS and we dont leave at home or else everyone at WDW and DLR would be dead huh?

[tskbf2005]

Knott's is wrst as disneyland or walt disney world are guest are sa dumbd as fish we get cussed out for everything and then some

[Wizard69]

"Disneyland has ended it's normal operating day..."

Now GET THE F OUT!

[Natural Selection Fan]

"Disneyland has ended it's normal operating day..."

Now GET THE F OUT!
And we don't care if you've spent the past two weeks flying in a hot air
balloon from Berlin just to ride this! We were here all day and now we're
closed! C-L-O-S-E-D. Auf Widershein!!!

[PirateJohn]

And we don't care if you've spent the past two weeks flying in a hot air balloon from BerlinActually, that would be a story I'd be rather interested in hearing...

[PirateJohn]

"Disneyland has ended it's normal operating day...""...it will now begin its abnormal operating day."

[FairyRosita]

you're lucky i work at storybook land and that ride never breaks down. well it did once because lights went out. and it took forever for THEME PARK 1 to come. and the stupid maintance guys were taking their sweet time. well the guest weren't really that bad. only a couple who were like.
"i paid fifty six dollars to be here and i should know what's going on. i pay your salery."
well lady in that case pay me more than seven dollars. and have a nice day.'
anyway back to my point you guys get to shut down but we have to stay open and listen to guest whine about how wet they're getting

[SoarWhoreCoCo]

So here's a question, knowing our Guests in an emergency situation...just how many Guests had to be forced to exit Grand Californian during the "Situation" the other night. Knowing hoew Guests have been at WDW the past few weeks, I just envision CM's going please exit the hotel now... no it's not okay for you to videotape inside the lobby right now...no you may not visit Guest Services right now to make a complaint...please just go do not pack your hotel room up just leave...any SGT stories DLR?

[tenprincess]

What happened? I'm a little out of the loop of current events, 80 hour work week does that to a person.

[hobie16]

What happened? I'm a little out of the loop of current events, 80 hour work week does that to a person.See

http://www.mouseplanet.com/articles.php?art=dl060103xx

[xtinkerbell84x]

Over the summer, there was a bad storm at Fantasmic! during show exit.
Guests had pretty much cleared, with the exception of a few stragglers. So we start picking up the trash, and lightning is VERY close, so I scream out to the CMs in the house, "EVERYONE PULL OUT NOW, WE HAVE TO CLEAR THIS THEATER, IT'S NOT SAFE FOR US." So we all pull out of the benches, I radio the manager, and tell him I pulled everyone out and we're clearing the stragglers. So we explain to the guests hiding out under the concession stands that it was unsafe for them to be there and they needed to leave.
*que dumbfounded look* Why? *thinking to myself* DO YOU NOT SEE THE METAL BENCHES AND THE LIGHTNING?! Personally, I'd like to see you electrocuted, but yeah, that can't happen, now can it, because I'm the house captain here, and I'm responsible for your safety and the safety of my cast.

And here's Disney management for ya:
So I call the house is clear, the manager calls back and says, "Get your cast back in to clean." At this point it is POURING down rain. So, I tell the cast we have to go back in to clean. As soon as we do, lightning strikes the catwalk in House 1. And the manager frantically comes on the radi o and says, "House captains, pull your cast NOW. Everyone to the tech booth." Gotta love management.

[IndyandMarion]

Hm, I have about two managers in mind that I would figure to pull something like that. I would say more. But one it makes me too f'n angry to think about it, and two, I just don't have the energy.

[doc.hobo]

No one was hurt and it wasn't even a fire, just painters screwing up. Anything interesting happen with you guys lately?
i was working that day when it happened. soon as i left for break, it happened and when i went back to log into cds no one was there, not even backstage. :confused: i finally found my manager and other cms outside near the gate